Washington Division Interview Question: How would you deal with a cus... | Glassdoor

Interview Question

Project Manager Interview Boise, ID

How would you deal with a customer who is unreasonably

  critical of your work -- simply as a result of political pressure, trying to deflect criticism?

Interview Answer

1 Answer


Face-to-face, customer is always right -- accept the criticsm; Separately, go "up-the-line" to provide feedback at higher levels of customer organization, with balanced view of the situation. This requires asking for assisstance from my own senior management

Interview Candidate on Jul 10, 2011

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