U.S. Bank Interview Question: How would you deal with a dif... | Glassdoor

Interview Question

Phone Banker Interview Portland, OR

How would you deal with a difficult customer?


Interview Answer

3 Answers


I would show lots of understanding.

Interview Candidate on Jan 3, 2018

I would first tell the customer that I would like to assist them and ask if I may ask them some questions in order to resolve the matter. I would then tell them that I would be taking some notes as we chat in order to be sure I’m capturing the full situation

Anonymous on Dec 13, 2018

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