J.P. Morgan Interview Question: How would you deal with a dif... | Glassdoor

Interview Question

Teller Interview Wallington, NJ

How would you deal with a difficult customer?


Interview Answer

2 Answers


I would apologize for the problem that is occurring and if I can't solve it I would get a manager.

Interview Candidate on Jan 10, 2013

I have dealt with difficult customers. First thing's first, apologize and be get in the customers shoes and really understand how the situation made them feel. Try to handle the situation as best as possible, at the same time, de-escalating the problem for other customers/people around not to be get worried. If problem persists, get managers involved to resolve the issue at once.

Anonymous on Jan 27, 2013

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