BMO Financial Group Interview Question: How would you deal with a fru... | Glassdoor

Interview Question

Branch Manager Interview Vancouver, BC (Canada)

How would you deal with a frustrated customer?

Tags:
behavioral, analytical
Answer

Interview Answer

1 Answer

1

Keep listening to him/ her and try to cool them down and then explain you point to them and make sure to speak politely and in a way that they don't get angry again, and continuous apologize is must.

Anonymous on Jun 13, 2015

Add Answers or Comments

To comment on this, Sign In or Sign Up.