IRS Interview Question: How would you deal with screa... | Glassdoor

Interview Question

Customer Service Representative Interview Jacksonville, FL

How would you deal with screaming customers or stressful


Interview Answer

7 Answers


Be calm, stay empathetic, do not be defensive.

Interview Candidate on Aug 21, 2013

Hello I would like to know what would be the starting rate out there in Jacksonville, FL for a CSR?

Gabriel on Aug 30, 2013

I show this person that we are in the same moods i console him and after cooling him down i divert he or her minds to my business

jooga basajja on Oct 13, 2017

Let them vent. You have to understand the customer from their point of view. Sometimes you have to put yourself in their place.
Make sure you reassure the customer the issue will be resolved.
I may take sometime but their is always a resolution for a problem.
Must have confidence. Because if the customer doesn’t feel you’re confident then they’ll doubt everything you’re saying.
Do literally everything you can and be nice for quality purposes.

Anonymous on Oct 19, 2018

Listen to everything they say and put yourself in their shoes, must have empathy. Reassure the customer we'll do everything we can to help and ask what would they suggest.

Anonymous on Dec 7, 2018

Real calm hear the customer out. Empathize with and assure you are here to help them

Anonymous on Dec 22, 2018

Calming voice, listen closely and stay optimistic without being defensive.

Anonymous on Dec 27, 2018

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