Interview Question

Customer Service Representative Interview

-Jacksonville, FL

IRS

How would you deal with screaming customers or stressful environments?

Answer

Interview Answers

7 Answers

7

Let them vent. You have to understand the customer from their point of view. Sometimes you have to put yourself in their place. Make sure you reassure the customer the issue will be resolved. I may take sometime but their is always a resolution for a problem. Must have confidence. Because if the customer doesn’t feel you’re confident then they’ll doubt everything you’re saying. Do literally everything you can and be nice for quality purposes.

Anonymous on

3

Real calm hear the customer out. Empathize with and assure you are here to help them

Anonymous on

3

Calming voice, listen closely and stay optimistic without being defensive.

Anonymous on

2

Listen to everything they say and put yourself in their shoes, must have empathy. Reassure the customer we'll do everything we can to help and ask what would they suggest.

Anonymous on

15

Be calm, stay empathetic, do not be defensive.

Anonymous on

2

I show this person that we are in the same moods i console him and after cooling him down i divert he or her minds to my business

jooga basajja on

7

Hello I would like to know what would be the starting rate out there in Jacksonville, FL for a CSR?

Gabriel on

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