See All PhotosIRSEngaged EmployerIRSAdd an InterviewAbout2,339Reviews52JobsMoreOverviewCompany OverviewLocationsFAQ2,339Reviews52Jobs2,479Salaries312Interviews607Benefits5PhotosFollow+Add an InterviewInterview QuestionCustomer Service Representative Interview-Jacksonville, FLIRSHow would you deal with screaming customers or stressful environments?AnswerAdd TagsFlag as InappropriateFlag as InappropriateInterview Answers9 Answers▲9▼Let them vent. You have to understand the customer from their point of view. Sometimes you have to put yourself in their place. Make sure you reassure the customer the issue will be resolved. I may take sometime but their is always a resolution for a problem. Must have confidence. Because if the customer doesn’t feel you’re confident then they’ll doubt everything you’re saying. Do literally everything you can and be nice for quality purposes.Anonymous on Oct 19, 2018Flag as InappropriateFlag as Inappropriate▲3▼Real calm hear the customer out. Empathize with and assure you are here to help themAnonymous on Dec 22, 2018Flag as InappropriateFlag as Inappropriate▲3▼Calming voice, listen closely and stay optimistic without being defensive.Anonymous on Dec 27, 2018Flag as InappropriateFlag as Inappropriate▲0▼M MeAnonymous on Apr 5, 2022Flag as InappropriateFlag as Inappropriate▲0▼Let them then you have to understand because streamer from their point of view sometimes you have to put yourself in there please make sure you reassure the customer the issue will be resolved I may take some time but there is always a super solution for a problem must Have confidence because if the customer doesn’t feel you’re confident and they’ll doubt everything you’re saying do literally everything you can and be nice for qualityAnonymous on Jun 17, 2022Flag as InappropriateFlag as Inappropriate▲2▼Listen to everything they say and put yourself in their shoes, must have empathy. Reassure the customer we'll do everything we can to help and ask what would they suggest.Anonymous on Dec 7, 2018Flag as InappropriateFlag as Inappropriate▲16▼Be calm, stay empathetic, do not be defensive.Anonymous on Aug 21, 2013Flag as InappropriateFlag as Inappropriate▲2▼I show this person that we are in the same moods i console him and after cooling him down i divert he or her minds to my businessjooga basajja on Oct 13, 2017Flag as InappropriateFlag as Inappropriate▲7▼Hello I would like to know what would be the starting rate out there in Jacksonville, FL for a CSR?Gabriel on Aug 30, 2013Flag as InappropriateFlag as InappropriateInterviews>IRSAdd Answers or CommentsTo comment on this, Sign In or Sign Up. IRS CareersToday's Internal Revenue Service We may just surprise you because we’re more than just the nation’s tax collection agency. We’re an... – MoreWhy Choose Us? This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.