Bonneville Power Interview Question: How would you diagnose a cust... | Glassdoor

Interview Question

Help Desk Analyst II Interview Portland, OR

How would you diagnose a customer's inability to print on

  their network printer?
problem solving, information technology

Interview Answer

1 Answer


Find out the Printer's name/designation, check print queue to see if jammed/other error message.
If no error, have use check to see if they can get to a network drive. If cannot, check network cable at computer and wall. If can connect, have them check their printer listing to see if there is a "stuck" document. Delete all documents in the queue, retest.
Still no print? check printing from my location, if not printing, escallate to printer team for investigation of the queue.

Interview Candidate on Jun 14, 2012

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