Citizens Bank Interview Question: How would you encourage emplo... | Glassdoor

Interview Question

Assistant Branch Manager II Interview Somerville, MA

How would you encourage employees to better perform on


Interview Answer

1 Answer


I would personally hav a coaching session on where the individual is currently struggling to get a strong response from his client experiences and also build off of his struggles to strengthen his approach to clients. Also I would be seeking a motivating and uplifting message to portray to the employee, for instance, "remember the pain in your efforts seek out the best of you, not to conquer your efforts, but to be able to watch it prevail" I feel coaching a employee can work best when shown as a positive growth, than a negative criticism.

Derrek Davis on Apr 18, 2015

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