Sephora Interview Question: How would you handle a custom... | Glassdoor

Interview Question

Seasonal Sales Associate Interview

How would you handle a customer with a return?


Interview Answer

1 Answer


You want to ask them why they are returning the item, and try to recommend a replacement item. Then go through the return process, clearly explaining all the steps so that the customer knows and understands that process. Maintain a positive attitude and a smile throughout the transaction !

Anonymous on Apr 19, 2013

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