Toyota North America Interview Question: How would you handle a custom... | Glassdoor

Interview Question

Customer Relations Intern Interview Torrance, CA

How would you handle a customer yelling at you on the phone

  over a bad dealership experience?

Interview Answer

1 Answer


Speaking in a calm voice say something like
“If a few minutes helps you calm down before we continue, that would be fine. You can certainly call me back.”

Anonymous on Oct 9, 2013

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