Shoppers Drug Mart Interview Question: How would you handle a diffic... | Glassdoor

Interview Question

Front Store Manager Interview Toronto, ON (Canada)

How would you handle a difficult situation with either an

  employee or a customer.

Interview Answer

1 Answer


I would first ask about his/her concerns and listen without interrupting, I would then come up with a solution that does not contradict the store policies, explain to the customer with a calm and assertive attitude until he/she is satisfied with my solution.

Anonymous on Aug 25, 2015

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