Apple Interview Question: How would you handle an irate... | Glassdoor

Interview Question

Apple Genius Interview Arlington, VA

How would you handle an irate customer.

Answer

Interview Answer

2 Answers

10

Empathize and listen

Interview Candidate on Jan 31, 2010
3

Ask them, specifically, what you can do for them while clearly stating what your are capable/qualified to do. Sometimes it pays to let them in on your thinking process, so they feel more like a participant than a customer.

Jon Paul on Apr 22, 2014

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