Ralphie's Pizza & Subs Interview Question: How would you handle an irate... | Glassdoor

Interview Question

Delivery Driver Interview Cockeysville, MD

How would you handle an irate customer?

Tags:
easy, common sense
Answer

Interview Answer

1 Answer

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Apologize to the customer. Voice understanding and attempt to sympathize. Offer options for resolution, be it a remake of food, coupons, or refunds (if within your power to grant) Most of the time referral to the manager on staff is the best idea.

Interview Candidate on Dec 27, 2013

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