Provenance Hotels Interview Question: How would you handle an upset... | Glassdoor

Interview Question

Guest Service Agent Interview Portland, OR

How would you handle an upset customer?


Interview Answer

1 Answer


+Approach with empathy, repeat the concerns to establish understanding, position myself as a person willing and empowered to help resolve the concern, align on options and outcomes, execute, and follow up with the guest once issue is resolved.

Interview Candidate on Oct 13, 2017

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