Capital One Interview Question: How would you handle an upset... | Glassdoor

Interview Question

Senior Customer Service Representative Interview Chesapeake, VA

How would you handle an upset customer calling in because

  he is unable to log into his account online and make his payment?
Answer

Interview Answer

1 Answer

4

Advised I would empathize with his situation, assure I can help, and then troubleshoot the problem. If unable to fix the issue and needed to escalate it up, I then would offer to take his payment and waive the fee (if applicable) for having to pay it online

Interview Candidate on Jul 7, 2012

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