Bank of America Interview Question: How would you handle being gi... | Glassdoor

Interview Question

Banking Center Manager Interview

How would you handle being given a branch that is

  underperforming?
Answer

Interview Answer

2 Answers

8

I would analyze my associates approach with each customer. Take notes on things the did correct and things they need to work on. Sit them down individually and help them learn the proper sales process and customer service skills needed for this industry. If this step fails I would repeat and role play.

Interview Candidate on Sep 15, 2013
2

Good answer but one of the best ways to start fast is to start with higher energy in the branch which improves communication with the clients as well as the clients becoming more open and receptive to offers. You can make the biggest impact, fastest impact which will help uncover the more complicated items that need to be resolved through training, performance review, role plays and team goals. You can't wait for the time to get meetings scheduled to make improvements you have to do things that have immediate impact!

DTR on Jun 6, 2015

Add Answers or Comments

To comment on this, Sign In or Sign Up.