H E B Interview Question: How would you respond to a cu... | Glassdoor

Interview Question

Customer Service Representative Interview Houston, TX

How would you respond to a customer that is complaining

  they have a hole in a product they just purchased?
Answer

Interview Answer

4 Answers

16

Say "im sorry for the inconvenience. I will gladly get you another product or you can have a refund."

Interview Candidate on Feb 8, 2015
11

Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation. Never promise money or product as a solution until it is fact.

Kscssmith12 on Jun 14, 2018
1

Apologize for the damaged item and explain what you can do to replace the. Item

Anonymous on Dec 22, 2018
0

Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation

Anonymous on May 14, 2020

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