Sephora Interview Question: How would you treat an angry ... | Glassdoor

Interview Question

Beauty Advisor Interview New York, NY

How would you treat an angry customer?

Tags:
behavioral
Answer

Interview Answer

2 Answers

7

Basically I will be patient and try to understand what the customer issue is. Based on her answer, I will give her some options and if she still not satisfied then I will involve another co-worker or my manager to help me out.

Interview Candidate on Oct 13, 2014
3

I would treat the customer with respect and ask him/her what seems to be the problem, from there I would come up with solutions and if I wasn't able to help I would then involve a manager.

Anonymous on Apr 16, 2015

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