Humana Interview Questions | Glassdoor

Humana Interview Questions

Updated Apr 23, 2017
604 Interview Reviews

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  1.  

    Administrative Coordinator Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Humana in March 2017.

    Interview

    Extremely unprofessional. My phone interview was rescheduled by the employer, then she missed the appointment altogether and did not call. They ignored my email letting them know they missed their call-in time.

    Interview Questions

    • Nothing - the interviewer totally ghosted the phone interview appointment. I did get some questions in an email before the ill-fated interview was scheduled, though:
      Do you have experience working with the senior population?
      Can you share your experience in dealing with ambiguity and being flexible in a changing environment?
      What is rewarding about your current role and Why are looking for a new position?
      What is your current salary and what would you be looking for to make a move?
      Are you Proficient in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access?

      Please share your experience in presenting information to a group of people.  
      Answer Question

  2.  

    Customer Care Specialist Interview

    Anonymous Employee in Louisville, KY
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Humana (Louisville, KY) in July 2013.

    Interview

    Long, inefficient and convoluted. You throw your name into the hat using their recruiting software (Taleo) and you may or may not hear anything once you have applied for the position. The interview questions are much harder than what is necessary to be successful in the position that you are applying for.

    Interview Questions

    • Name a situation where you had to deliver bad news to a coworker. Name the bad news, how did you deliver it to your coworker, and what was the outcome?   Answer Question

  3. Helpful (4)  

    Customer Care Specialist Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Humana (Tampa, FL) in September 2016.

    Interview

    Applied on 9/08/16
    Montage Phone interview 9/14
    F2F 9/28
    Offer Letter 9/29
    Drug Test 10/01
    Start Date 10/17
    The interview was very laid back, the interviewer made me feel very comfortable and welcomed. It's kind of like a competition, because there's another interviewee in the room at the same time. So bring your A game. Star Format questions. At the end of the interview, the interviewer asked "Why should we hire you, and Why Humana?" Then walks out and gives about 5 minutes for you and the other person to answer. Comes back in the room and then you give your answers separately. After that my interviewer placed me in another room where there were other interviewees that made it past the 1st interview. Now we were waiting to be interviewed by the one who would be our manager if hired. She was very personable, and open, very knowledgable about Humana and answered my questions, and concerns. Best word of advice is to be Yourself, let your personality shine, don't be shy because 1st impressions are EVERYTHING!!!

    Interview Questions

    • Name a time when you had a bad leader, what made it hard to work with them, and what did you do?   Answer Question

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  5.  

    Billing Specialist Interview

    Anonymous Employee in Covington, KY
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Humana (Covington, KY) in September 2011.

    Interview

    outside interviewer was asked if i had previous experience and what would i do if i had a different supervisory would i do if i saw someone stealing.would i be able to work on weekends. and if i had a problem working holidays. i had a two person interview, where both people asked questions.

    Interview Questions

    • tell me about a time you had to convince someone of somethoong   1 Answer

  6. Helpful (1)  

    Customer Care Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Humana.

    Interview

    “Humana cares about well-being -- both for their employees and their customers. The compensation at Humana is competitive for the area. Humana has a great 401(k) package…” Interview process was very informative. Was a little lengthy.

    Interview Questions

    • Describe a time when you had to quickly build a report with a customer.   2 Answers

  7.  

    Telesales Specialist Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at Humana (Tampa, FL) in April 2013.

    Interview

    The interview process was rigorous however it was very organized. There was a phone interview and an in-person interview. It took at least a month before I heard anything from the recruiter about the second interview. The second interview was with two Front Line Leaders.

    Interview Questions


  8. Helpful (1)  

    Program Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Humana in October 2013.

    Interview

    Extremely slow. If you do not have specific experience in an area you are general not considered.

    Interview Questions

    • What do you think of your current leaders managment style?   Answer Question

  9. Helpful (7)  

    Learning Consultant Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2 days. I interviewed at Humana.

    Interview

    It's a behavioral interview. Be prepared with specific examples of your work, and be prepared to give specific examples of how your work contributed to the bottom line.

    Interview Questions

    • The questions aren't particularly difficult. The interviewers are. Be prepared to get no indication of how you may have done on your interview until you hear back from the recruiter.   Answer Question

    Negotiation

    I was able to negotiate an additional $5000 in salary by emphasizing my experience. They don't want to negotiate unless you're in a position where they need your skills. Otherwise, it's as if they're doing you a favor by making the offer. Also, know that if you refuse the offer, you'll be ineligible for being considered for hire again.


  10.  

    Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 5 days. I interviewed at Humana in May 2010.

    Interview

    Initial phone call from senior leader, followed by a series of one-on-one interview

    Interview Questions

    • What does strategic leadership mean to you, and how have you succeeded and failed in its practice?   Answer Question

  11.  

    Administrative Coordinator Interview

    Anonymous Interview Candidate in Richmond, VA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Humana (Richmond, VA).

    Interview

    They first part of the interview is a recorded phone interview process-- very informal. You call in, and it's 8-10 pre recorded questions. The automated system asks you question, you have a brief pause, and then you will hear a "beep". Then you are able to respond with your answer and hit # sign when you are finished. This proved very challenging as you were unable to re record your answer. I was offered to proceed to the next step (face-to-face) but after giving them my available dates/times for interview, they sent me an email a week later saying the funds were not there anymore for this position. Just really seemed like a drawn-out process and very informal.

    Interview Questions


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