Humana Telesales Specialist Interview Questions | Glassdoor

Humana Telesales Specialist Interview Questions

Updated Jun 13, 2017
10 Interview Reviews

Experience

Experience
90%
10%
0%

Getting an Interview

Getting an Interview
88%
11%

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy

10 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

 

Telesales Specialist Interview

Anonymous Interview Candidate in Miami, FL
Declined Offer
Positive Experience
Difficult Interview

Application

I applied online. I interviewed at Humana (Miami, FL) in May 2017.

Interview

First interview came via telephone from someone that didn't speak English very well and just asked situational behavior questions, such as "Tell me about a time that a customer was upset about something. How did you handle it?"

Interview Questions

  • A lot of the same things they asked on the phone. Typically, situational behavior questions. "Tell me about a time you changed a process in one of your jobs and what was the result?"

    "Tell me about a time you had an angry customer,, what you did and what the result was?"   1 Answer

Other Interview Reviews for Humana

  1. Helpful (4)  

    Telesales Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Humana.

    Interview

    Completed application online. Email was sent by a recruiter to schedule a phone interview. It went well. Now I am scheduled for a oral panel interview in Miramar. The questions are behavior formatted. They are looking for specific names, times, places, situations and outcomes. The recruiter asked me about my experience, availability and criminal background.

    Interview Questions

    • What were your objectives in your last job and how did you achieve them?   Answer Question

  2.  

    Telesales Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    It was really short, ask you a series of questions, and then another one then another one, its very very short if they like you they will make you an offer

    Interview Questions

  3. Helpful (1)  

    Telesales Specialist Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Humana (Tampa, FL) in July 2014.

    Interview

    Depending on how busy they are one of the following scenarios will take place: A one on one interview, you interviewing with two hiring managers, or two hiring managers interviewing you along with one or two more individuals in a panel interview format. The functions of the role you are applying for is explained to you. You then start a behavioral interview process where all questions start out with "Tell me about a time..." They want you to be specific in your answers. They are looking for a specific situation, exactly what you did or what happened, how you handled yourself in that situation, and the outcome of what happened.

    Interview Questions

    • Tell me about a time you had to deal with your most challenging or difficult customer.

      Tell me about a time you made a mistake and how you resolved it before it was brought to your attention.

      Tell me about a time you had a disagreement with a coworker. What happened?   Answer Question

  4. Helpful (6)  

    Telesales Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Humana.

    Interview

    It's been a while since I was interviewed, but I'll write what I can remember. I saw an opening for the telesales role through an email, and after filling out an application, I received a phone call to schedule a phone interview. During the phone interview, I was asked some basic screening questions ("Why are you interested in this position?"). After passing the phone interview, there was an in-person interview with two frontline leaders (people who could be your immediate supervisors for the role).

    Interview Questions

    • Everything in the interview processes revolved around sales, sales, sales. Questions included: "Provide us a description of the role you're applying for." "How did you overcome objections in your last sales role?" "How did you handle a mistake you've made?" "How do you keep track of your sales (average $ per sale, attempts vs. actual sales)?" To do well, you have to sell yourself, your sales-position roles (how they were significant), and your sales experiences. Many of the questions asked were similar to what was questioned in the phone interview.   Answer Question

  5. Helpful (2)  

    Telesales Specialist Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Humana (Tampa, FL) in June 2013.

    Interview

    [I was hired during a bulk hiring session (211 people in my center alone) your experience may differ from mine] After filling out application online, you will do a phone interview, then they will schedule you for a face to face interview. The phone interview will be basic generic run of the mill questions to weed out the incompetent. The person conducting my phone interview sounded like he was instructed only to read and to document my responses and did not probe me for much further detail. After the phone interview they will make you wait a day or two and then call you for a F2F(face to face) interview. My interview was with 2 FLL (Front Line Leader- someone who used to be a telesales agent and then got promoted. Supervises 18-22 agents on their team) both of my interviewers took turns asking me basic questions and were very calm and not intimidating. (others i have heard were quite the opposite) ( sorry, i can remember any questions- i just remember them being textbook questions- they were literally reading them from a typed up form). After the F2F interview, they walked me to a waiting room where I waited for some guy... don't know his title. This "guy" walked me to an office and said that they wanted to hire me and had a paper all ready with my offer. The offer was for 15.38 per hour (32,000) a year with an anticipated commissions/bonus of 15,000 per year (333.33 per month (4,000 per year) of bonus based on company goal for sales and 11,000 per year in commission with the majority of the commission paid in March for sales made during AEP (annual enrollment period for Medicare).

    Interview Questions

    • Why should we pick you over someone else.... (something like that)   Answer Question

    Negotiation

    I tried to haggle in base pay and he basically told me that if i didn't want it then i shouldn't take it, and that it might not be on the table tomorrow. I obviously took it. I found out today that a coworker makes over 17.00 an hour, or so he/she claims. So now I wish i had declined and let them call me afterwards.


  6.  

    Telesales Specialist Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at Humana (Tampa, FL) in April 2013.

    Interview

    The interview process was rigorous however it was very organized. There was a phone interview and an in-person interview. It took at least a month before I heard anything from the recruiter about the second interview. The second interview was with two Front Line Leaders.

    Interview Questions


  7.  

    Telesales Specialist Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Humana (Phoenix, AZ) in April 2013.

    Interview

    First I had a phone interview and then continued onto a face to face interview. The interview was with two supervisors. The supervisors hand pick who they hire for their team. They do offer jobs on the spot. Health Insurance license is not manditory but is preferred.

    Interview Questions

    • Experience with examples, what you are looking for in the job, expectations of the job   Answer Question
  8. Helpful (1)  

    Telesales Specialist Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Humana in June 2012.

    Interview

    They were desperate to fill the positions, so they skimmed through the questions once they confirmed I was not a derelicte. The background check was long and annoying.

    Interview Questions

    Negotiation

    No negotiation.


  9.  

    Telesales Specialist Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Humana (Tampa, FL) in January 2012.

    Interview

    I applied online, the next day a recruiter called to do a phone interview and scheduled to come to the office for an interview with two supervisors. They asked questions regarding previous employment,skills, biggest weaknesses & strong points. They left the room to discuss potential and came back and asked me why they should choose me as a candidate.

    Interview Questions

    • Tell us about one of the biggest obstacles in previous employment and how you overcame it.   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.