IATA Customer Services Representative Interview Questions | Glassdoor

IATA Customer Services Representative Interview Questions

2 Interview Reviews

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Helpful (3)  

Customer Service Representative Interview

Anonymous Interview Candidate
No Offer
Negative Experience
Easy Interview

Application

I applied through college or university. The process took 2+ months. I interviewed at IATA in July 2012.

Interview

I applied for an internship in the Amman, Jordan office after receiving a special invitation via an alumni connection at my university. A month later, I received an email reply from the alumni connection (an IATA HR staff member) informing me that the position for the internship had already been filled, but that he had looked at my resume and thought I could be a great fit for a fulltime Customer Service position.

We scheduled a skype interview and I was impressed with the HR guy's willingness to spend an hour talking with me. He even assured me that people came to IATA from all sorts of professional backgrounds, and that I should not be discouraged by my previous non-profit experience. We ended the conversation positively with the HR guy asking me to email him my university diploma and a list of references. He would forward my materials onto the team manager in Amman, who would lead the next interview.

I emailed all the requested materials and patiently waited. After a week, I followed up and the HR guy told me the team manager had a personal issue to attend to and wouldn't be working for the rest of the week. I wrote back promising to touch base the following week. I wrote a week later, no response. I wrote again the next week, no response. I wrote each week for a month before finally accepting another job offer.

As I had been essentially "recruited" from an internship application to apply for a full-time position, the experience was a let down. I just wish the HR guy could have been honest and not wasted my time if something came up to delay the process or if he wasn't seriously considering hiring me. This type of communication signals a lack of transparency and integrity.

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Other Interview Reviews for IATA

  1. Helpful (8)  

    Customer Services Representative Interview

    Anonymous Employee in Montreal, QC (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 4+ weeks. I interviewed at IATA (Montreal, QC (Canada)) in March 2011.

    Interview

    step one: phone
    step two: video conference
    step three: personality/skills test
    step four: 3 recommendations
    step five: skills test


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