IRS Contact Representative Interview Questions | Glassdoor

IRS Contact Representative Interview Questions

Updated Aug 14, 2017
21 Interview Reviews

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Contact Representative Interview

Anonymous Interview Candidate in Dallas, TX
No Offer
Neutral Experience
Average Interview

Application

I applied online. I interviewed at IRS (Dallas, TX).

Interview

Was selected without an interview and was contacted with an offer letter in about 2 to 3 months with a start date. There was not an interview was selected by being one the best candidates for the position.

Interview Questions

Other Interview Reviews for IRS

  1. Helpful (11)  

    Contact Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3+ months. I interviewed at IRS.

    Interview

    I completed the application in July few weeks later took the online assessment few weeks later received a tentative offer and had to complete some forms online a few days later went to get finger prints taken and finally a few weeks after received a firm offer in October. I never did a phone or in person interview.


  2. Helpful (6)  

    Contact Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6+ months. I interviewed at IRS (Atlanta, GA) in October 2016.

    Interview

    I was never actuall individually interviewed, only JSAP tested and Eqip evaluated, and recieved a Firm offer letter within 6 months of my application. Process in its entirety was extremely simple just need to be patient and fair warning don't quit your job during or at any point in this process!

  3.  

    Contact Representative Interview

    Anonymous Employee in Memphis, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at IRS (Memphis, TN) in October 2016.

    Interview

    very basic no real interview process you basically fill it out on line do a few test and then they call you back when you have passed do a long background check on you and then they will give you a call back when they are ready for you

    Interview Questions


  4. Helpful (13)  

    Contact Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at IRS.

    Interview

    The overall process took a few months. I was interviewed by a panel of 3 supervisors. The interview consisted of job-specific scenario questions. From my understanding they are focused on how you can handle various circumstances of the position if you were to be accepted. Although the wait until you are pulled into the interview is long, the interview itself was short.

    Interview Questions

    • How do you respond to criticism?   1 Answer

  5. Helpful (11)  

    Contact Representative Interview

    Anonymous Employee in Phila, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at IRS (Phila, PA) in September 2015.

    Interview

    Brief four question interview, in front of a 3 person group. Simple straightforward customer service scenarios and how you would respond. Then it was over as quickly as it began.Received a tentative offer two weeks later.

    Interview Questions


  6. Helpful (4)  

    Contact Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Rotating Panel Interview- Go to a station, answer a question, go to the next station; there were about 40 people interviewing in this fashion, and we went in groups of maybe 7 or 8 to rotate through the different interview stations.

    Interview Questions

    • How do you deal with someone who is threatening suicide?   1 Answer

  7. Helpful (8)  

    Contact Representative Interview

    Anonymous Interview Candidate in Kansas City, MO
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at IRS (Kansas City, MO) in October 2014.

    Interview

    The hiring process begins with completing an online application through usajobs.gov. The next step is an email will be submitted to applicant indicating eligibility status and request for any online assessments to be completed. If assessments are passed then applicant is contacted for an in-person phone assessment and interview. The phone assessment has to be passed before moving on to the interview which is an interview before a panel of three.

    Interview Questions

    • How would you handle a customer that calls in yelling and upset about their tax liability?   Answer Question
  8. Helpful (3)  

    Contact Representative Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at IRS (Indianapolis, IN) in October 2014.

    Interview

    Long process, the questions easy and to the point. It was over the phone and short. The response time was within a week. You will receive an offer through email and directed to the career connect site.

    Interview Questions


  9. Helpful (5)  

    Contact Representative Interview

    Anonymous Employee
    Accepted Offer
    Easy Interview

    Application

    I applied in-person. I interviewed at IRS.

    Interview

    Applied the end of august. It's mid September and I just got offered position after having to complete an online assessment, tap assessment, and interview. Must pass back ground check and criminal record.

    Interview Questions

    • Questions were the same Genreal questions at any interview. How would you handle conflict? What would you so if you didn't know something? Etc   Answer Question

    Negotiation

    There is NO NEGOTIATION. Take it or leave it.


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