Murphy Oil Interview Question: If a customer becomes angry, ... | Glassdoor

Interview Question

Cashier Interview Macon, GA

If a customer becomes angry, what would you do?

customer, behavioral, customer service

Interview Answer

1 Answer


1. Listen.
2. Ask sympathetic questions.
3. Listen
4. Try to come up with a viable offer/alternative which either removes any concern or at-least show that we care.
5. Listen
6. Discuss options
7. Listen, assertively.
8. Regardless of the outcome thank customer for being our customer in a way that it distances him/her from the current situation and bring the fundamental relationship in the picture.
9. Listen.
10. Recap the action items/next steps.

Iam on May 31, 2009

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