The Home Depot Interview Question: If a customer becomes irate a... | Glassdoor

Interview Question

Customer Service Representative Interview Rancho Cucamonga, CA

If a customer becomes irate and abusive, how would you

  handle yourself and the situation?

Interview Answer

1 Answer


I would allow the customer to finish speaking and vent their frustrations. Meanwhile, I would listen and figure out exactly what the heart of the matter is. Once the customer if finished, I would offer to resolve their issue to the best of my ability, without making any unrealistic promises. If need be, I would enlist the assistance of a supervisor.

Interview Candidate on Mar 15, 2012

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