Shutterfly Interview Question: If a customer called up and w... | Glassdoor

Interview Question

Call Center Representative Interview Tempe, AZ

If a customer called up and was irate and screaming at you

  over the phone, how would you handle it?
analytical, detailed, troubleshoot, patience, helpful

Interview Answer

1 Answer


First, I would let the client vent, and then I would begin to question the client and get all of the facts concerning the issue.

Interview Candidate on Mar 1, 2012

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