AOL Interview Question: If the customer was on the ph... | Glassdoor

Interview Question

Senior Web Systems Administrator Interview Ashburn, VA

If the customer was on the phone angry and pressuring to

  get the system back online but you didn't know what the issue was how would you deal with the situation

Interview Answer

1 Answer


Try to keep the customer informed while solving the problem. Makey them feel their problem is the only issue your focused on. Show the customer sucess no matter how little to gain their confidence.

Interview Candidate on Dec 24, 2009

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