Apple Interview Question: If you're applying for the Ex... | Glassdoor

Interview Question

Expert Interview Fresno, CA

If you're applying for the Expert role, you will face two

  rounds: competency and technical knowledge. They competency part is all about you, your readiness for the role, etc. The thing about interviewing at Apple is you might thing you're applying for one thing, but then they offer you something totally different. They strive to fit you in the best role possible. The questions in the competency section often start with the phrase, "Tell me about a time when you…." It can go anywhere from there: when you faced a difficult challenge; when you disagreed with someone; etc. Don't just answer. Tell a story. Be a raconteur, not a robot. Practice this. Be engaging, likable. For the technical portion, you had better know everything about Mac and iOS inside and out. You don't need this level of competency for the Specialist role, or even the Genius role since they will train you; but to come in as an Expert, you're expected to know this stuff cold. You'll be the go-to person for knowledge. What's Grand Central Dispatch? What's the difference between an i5 and an i7? What are five key new features of iOS 6 and what do they do? What's new about Mountain Lion? Tell me about the MacBook Air configurations that we offer… What's the difference between a MacBook Pro and an Air? Who would buy a Mac Pro and why? What's the difference between EDGE, 3G and 4G/LTE? Basically, you must know *everything*. Oh, and you have to be capable of producing top-tier results as well. You're expected to lead the Red Zone in every category, rivaled only by your fellow Experts. A final word of caution: DO NOT THINK OF THE EXPERT ROLE AS A STEPPING STONE TO MANAGEMENT. It's not. It was created as a way to keep the best Specialists. In other words, it's the career path that the best, most knowledgeable salespeople could take. But it's considered terminal. This is not to say there aren't Experts that make the leap, but don't think that because you have the competencies required to be an Expert that you also possess those which make a good Manager. Either you have them or you don't -- and if you had them, they would have interviewed you for a management position in the first place. Apple Retail does not seem to be in the business of producing managers, only acquiring them. The one exception is the extremely rare ASLP role. That's a whole different ballgame, however. Best of luck.
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