Westlake Services Interview Question: If you walked into a call cen... | Glassdoor

Interview Question

Financial Analyst Interview(Student Candidate) Los Angeles, CA

If you walked into a call center, how would you go about

  reducing it's operating costs

Interview Answer

1 Answer


Reduce cost = Downsize. I believe if we improve efficiency, we generate more output at a similar cost. Methods may include chatbots, NLP analysis of CSR transcripts to weigh performance.

Interview Candidate on Oct 14, 2019

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