GEICO Interview Question: Imagine you're working for Ge... | Glassdoor

Interview Question

Claims Service Representative Interview Virginia Beach, VA

Imagine you're working for Geico and we are promoting a

  faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they are not interested. What do you do?
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Interview Answer

4 Answers

4

hello,
 i have a role play interview scheduled for friday 04/26/2016. Please can you give me some insight and also how did you respond to the question you were asked about online payment question

busola on Apr 22, 2013
4

Well hopefully your interview is not in 3 years. I answered the question something like, I'd still try to explain the product to them. Of course I dressed it up with customer service-y words. legally I cant tell you whats on the role play, we signed documents. But I will say use every thing that's been given to you and think outside the box.

cpet on Apr 22, 2013
1

I really appreciate the feedback .Thank you

busola on Apr 25, 2013
3

I would proceed to process the payment (which is the most important part of customer service) and afterward before hanging up I would explain that if the customer wanted to pay faster they could do and then explain the new procedure.

Anonymous on May 15, 2015

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