GEICO Interview Question: Imagine you're working for Ge... | Glassdoor

Interview Question

Claims Service Representative Interview Virginia Beach, VA

Imagine you're working for Geico and we are promoting a

  faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they are not interested. What do you do?

Interview Answer

4 Answers


 i have a role play interview scheduled for friday 04/26/2016. Please can you give me some insight and also how did you respond to the question you were asked about online payment question

busola on Apr 22, 2013

Well hopefully your interview is not in 3 years. I answered the question something like, I'd still try to explain the product to them. Of course I dressed it up with customer service-y words. legally I cant tell you whats on the role play, we signed documents. But I will say use every thing that's been given to you and think outside the box.

cpet on Apr 22, 2013

I really appreciate the feedback .Thank you

busola on Apr 25, 2013

I would proceed to process the payment (which is the most important part of customer service) and afterward before hanging up I would explain that if the customer wanted to pay faster they could do and then explain the new procedure.

Anonymous on May 15, 2015

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