Indigo Books & Music Customer Experience Representative Interview Questions | Glassdoor

Indigo Books & Music Customer Experience Representative Interview Questions

Updated Feb 16, 2017
43 Interview Reviews

Interview Experience

Interview Experience
76%
16%
6%

Getting an Interview

Getting an Interview
87%
7%
5%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

43 Candidate Interview Reviews Back to all Interviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty

 

Customer Experience Representative Interview

Anonymous Employee in Montreal, QC (Canada)
Accepted Offer
Positive Experience
Easy Interview

Application

I applied in-person. The process took 1 day. I interviewed at Indigo Books & Music (Montreal, QC (Canada)).

Interview

Applicants first went through a group interview where they were asked questions about their favourite book or section of the store. Chosen candidates were those who stood out in terms of outgoing personality, warmth of character, enthusiasm, etc. They would then go on to a one-on-one interview where more detailed questions would be asked. Overall though, they are looking for someone who is engaging, can provide good customer experience, and works well in a large team of people.

Interview Questions

  • When was the last time you worked in/as a team? What happened, how did it go?   Answer Question

Other Interview Reviews for Indigo Books & Music

  1.  

    Customer Experience Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Indigo Books & Music in December 2016.

    Interview

    Group interview, there was 6 interviewees. The interviewers were very laid back and friendly. It was mostly informal and fun. The interviewers asked a few general personality questions about teams, managerial style, personality, etc. then took part in a role play activity for ten minutes where we picked gifts for someone else in the group and something that represented who we are

    Interview Questions

  2.  

    Customer Experience Representative Interview

    Anonymous Employee in Stoney Creek, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Indigo Books & Music (Stoney Creek, ON (Canada)) in October 2016.

    Interview

    The process was really simple and took about a week. First had an online video interview then a week later got called in to talk to the manager. It was really relaxed, the interviewer was genuinely friendly and just wanted to talk about my interests. She was extremely helpful with answering questions and very informative.

    Interview Questions

  3.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Indigo Books & Music (Toronto, ON (Canada)) in October 2016.

    Interview

    It was a group interview, around 15 of us. We all played an icebreaker first, then had turns to answer a few questions, after that we went downstairs and had to first choose up to 3 items we thought represented us well and then items for the person next to us. The key is to really listen to everyone's answers in the questions part and also when they choose their gift. Got an email back 4 days later to say I didn't get the job. Indigo's looking for peppy, super upbeat people, passionate about customer service, just talk about how much you love books and making connections with people

    Interview Questions

    • What animal do you feel like you associate with most?   1 Answer
    • Why did you do to prepare for this interview?   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate in Saskatoon, SK (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Indigo Books & Music (Saskatoon, SK (Canada)) in September 2016.

    Interview

    I got an email a few days after applying. I then went in for a group interview, I was the only high-school student, with 7 collage girls, and 2 grandmothers. We did some group activities, then went home. 2 days later I was told I didn't get the job.

    Interview Questions

  6.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Indigo Books & Music (Toronto, ON (Canada)) in September 2016.

    Interview

    Applied and got a call the same day. Got a slot for the interview today. Staff were really relaxed and friendly. Started with a bunch of general questions then off to finding items you identify yourself most with. It's a very positive experience and I just had so much fun!

    Still waiting for the outcome! Wish me luck! :)

    Interview Questions

  7.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate in Stoney Creek, ON (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Indigo Books & Music (Stoney Creek, ON (Canada)) in August 2016.

    Interview

    I applied online to work in the children's department and the main department of the store. The application was basically just my resume with a few other simple questions. I received an email within a couple days of applying notifying me that they would like to make a time for me to do a video interview. After I submitted my video responses (4 questions), I received another email inviting me into the store to attend a group interview. The interview was very relaxed and made me feel as if I would be getting the job even though I did not end up receiving the job. It is nothing to be nervous about because they make you feel very at ease, but that also means you can't be sure whether or not they will end up hiring you.

    The group interview was divided into sections:
    question & answer

    gifting (made up scenarios and you got to pick as many as you wanted to try and go around the store picking out a gift you felt would be suitable for the scenario)

    icebreaker game (put a bunch of numbers in a circle and everyone stood on the outside trying to tap all the numbers in order - this sounds complicated but when you are participating it all starts making sense)

    Interview Questions

  8.  

    Customer Experience Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Indigo Books & Music (Toronto, ON (Canada)) in August 2016.

    Interview

    I applied online then They called me after 2 days.. They asked me some simple questions, like if i am working or studying. The process took 5 minutes and they said they will call me back.. But i didnt receive a call from them again. i just received an email that I did not get the job and the position is filled already.

    Interview Questions

    • What do you like from our store   1 Answer
  9.  

    Customer Experience Representative Interview

    Anonymous Employee in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Indigo Books & Music (Calgary, AB (Canada)).

    Interview

    Nothing like I've ever been through before. Definitely a memorable experience. Realized that the whole process was for the hiring managers to know who out of the group were being their most authentic self. Felt influenced by the questions being asked. Throughout the process, icebreaker games were presented and candidates were assessed by how they behaved.

    Interview Questions

  10.  

    Customer Experience Representative Interview

    Anonymous Employee in Winnipeg, MB (Canada)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Indigo Books & Music (Winnipeg, MB (Canada)) in May 2016.

    Interview

    Applied online.
    Received email that I was invited to the "audition."
    Came to the audition, which was a group interview of about 15 people.
    Asked 3 questions and everyone in the circle answered. Played a game where one person is the CER & the other is the customer.
    Did a "scavenger hunt", which was basically just walking through the store finding specific genre spots.
    At the end of the interview, gave the managers hours/resumes.
    Got a call the same day as interview, asking if I wanted the job.

    Interview Questions

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.