Intuit Technical Support Representative Interview Questions | Glassdoor

Intuit Technical Support Representative Interview Questions

10 Interview Reviews

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Technical Support Representative Interview

Anonymous Employee
Accepted Offer

Application

I applied online. I interviewed at Intuit.

Interview

Intuit interview process starts off with simple tech and behavior test; that test your first step actually getting interview. Once you're in the interview the interviewing person uses a STARs approach to ask questions. These questions arrange from how you handle certain situations in the office to how you assisting customers.

Interview Questions

  • There wasn't any particular question that was difficult.   Answer Question

Other Interview Reviews for Intuit

  1. Helpful (2)  

    Technical Support Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Intuit.

    Interview

    I loved my onboarding process. It was very quick and to the point. Everything took a week and a half to complete including my background check. I started off with a phone interview followed by a test. I then had a final phone interview with two managers before receiving my offer. I loved that the whole thing was done via phone. It made me feel as if they were truly listening to what I was saying and not hung up on how I was dressed, what I looked like etc.

    Interview Questions

    • I was asked general questions for a position of this nature and did not see any of the questions asked as difficult or unexpected.   Answer Question

  2.  

    Technical Support Representative Interview

    Anonymous Employee in Muncie, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Intuit (Muncie, IN) in January 2013.

    Interview

    It was a brief interview that was pretty basic. They inquired about call center experience, and availability. You don't need to know the software because their training is fully comprehensive.

    Interview Questions

    • Are you willing to work nights?   1 Answer
  3.  

    Technical Support Representative Interview

    Anonymous Employee in Tucson, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Intuit (Tucson, AZ) in December 2012.

    Interview

    Very dynamic - interviewed for chat support by being interviewed via a chat session. The facilitators really knew how to create a scenario which lent to my strengths and afforded me a number of opportunities to ask clarifying questions. A follow up interview in person resulted in the final decision to bring me on to the team, and I have to say the chat session really increased my interest and desire to be a part of the team

    Interview Questions


  4.  

    Technical Support Representative Interview

    Anonymous Employee in Fredericksburg, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Intuit (Fredericksburg, VA) in July 2012.

    Interview

    Lots of in depth questioning, made you try to troubleshoot a lot. you sat with current employees to see their jobs after an extensive testing and questioning from managers. spent roughly 2 hours, 30 mins with different managers at a time, and then in the end they got together and discussed you after you leave. if you wowed them, they offered you a position, from there they do a background check

    Interview Questions

    • Tell me about a time.. and how did you handle it?   1 Answer

  5.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Westlake Village, Los Angeles, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Intuit (Westlake Village, Los Angeles, CA) in April 2012.

    Interview

    Had a phone interview with the HR recruiter. Was asked what was my strongest point. The recruiter sounded very obvious that she was looking for key words when describing what your experience is. But then again it is a technical support position so it did not come as surprise.

    Interview Questions

    • What is your strongest point?   1 Answer

  6.  

    Technical Support Representative Interview

    Anonymous Employee in Arlington Heights, Cook, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 weeks. I interviewed at Intuit (Arlington Heights, Cook, IL) in November 2011.

    Interview

    phone message, one on one interview, got job right away but had to wait 3 weeks. People get let go periodically who are contractors for no apparent reason/

    Interview Questions

    Negotiation

    ns


  7.  

    Technical Support Representative Interview

    Anonymous Employee in Tucson, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 days. I interviewed at Intuit (Tucson, AZ) in October 2011.

    Interview

    Online application, online assessment, phone interview with talent & acquisition, interview onsite with 1 manager followed by 2 agents, tour of site then listen to calls. You will hear back on decision 24 - 48 hours later. Entire process is less than a week

    Interview Questions

    • The questions are not difficult it is all about work experience.   Answer Question

    Negotiation

    I was able to negotiate a higher salary

  8.  

    Technical Support Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through other source. The process took 2 weeks. I interviewed at Intuit in October 2010.

    Interview

    1 phone interview with math and typing test, 1 interview with phone voice test. 1 interview with situational questions. (tell me a time you screwed up. What happened and how did you fix it?

    Interview Questions

    • Do you like sports? We are all big sports nuts here.   1 Answer

  9.  

    Technical Support Representative Interview

    Anonymous Employee in Reno, NV
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3+ weeks. I interviewed at Intuit (Reno, NV) in September 2010.

    Interview

    Phone interview followed by 3 in person interviews. The phone interview was with a manager and an agent that worked within the department. There was an in person 1:1 interview followed by listening in and a panel interview. Hired with 3 weeks notice and a 6 week in depth training course. Very efficient, slow moving through the interview process.

    Interview Questions

    • Tell us about a time when you wanted to make a change, what did you do and were you successful? Tell us about a time when you realized you should have asked for help sooner?   1 Answer

    Negotiation

    It was an entry level position and there was no room for negotiaition


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