J. C. Penney Customer Service Associate Interview Questions | Glassdoor

J. C. Penney Customer Service Associate Interview Questions

Updated Jan 30, 2017
120 Interview Reviews

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  1.  

    Customer Service Associate Interview

    Anonymous Employee in Salinas, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at J. C. Penney (Salinas, CA) in October 2016.

    Interview

    The interview process went good and they conducted group interviews. We had to pick something from their sales ad and try to sell it to one of the other interviewees.

    Interview Questions

  2.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at J. C. Penney.

    Interview

    two part interview . one group & one private . fairly easy , had to assist a customer to see how you managed. Had to watch 4 long demonstration videos

    Interview Questions

  3. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Employee in Roseville, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at J. C. Penney (Roseville, CA).

    Interview

    I submitted an application. Department manager took me back for an interview right away. He hired me on the spot and asked me to start in two days when the training manager returned to work from vacation.

    Interview Questions

    • How are you with credit applications?   1 Answer
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  5.  

    Customer Service Associate Interview

    Anonymous Employee in Gainesville, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at J. C. Penney (Gainesville, GA) in August 2016.

    Interview

    It was a quick and simple interview, hiring managers were extremely friendly and were willing to work with me in every situation brought up. I got to meet the store manager the same day of my interview which was a great honor. They never made me feel discouraged in any way, they make sure that you feel like a part of the JC Penney family as son as you walk into the store.

    Interview Questions

    • What's your availability? Have you had any customer service experience or retail work experience?   1 Answer
  6.  

    Customer Service Sales Associate Interview

    Anonymous Interview Candidate in Bay Shore, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at J. C. Penney (Bay Shore, NY) in July 2016.

    Interview

    I applied to JC Penney on July 3rd and I got a call back on July 6th. The initial call was a mini interview. She asked me a few questions that needed little to no knowledge of anything really. She asked about my work experience, what did I do there, why did I leave my last job, have I worked since then, my availability, do I have transportation & things like that. I had the interview later on that week. It was a group interview and it's basically just going through a lot of scenarios. First they give you a product that you have to do a pitch for like on shark tank and then you work with the group to see which product would be best and then you pitch that product to the manager or whoever is interviewing you, and then you do roleplaying where they are the customer and you have to help them pick out what they need. After that was over, she called us individually to another room and asked a few more questions, I listed a few of those questions below. She informed me of their salary(which is 9.00 an hour) and that a background check would have to be cleared before I could be hired and she said that can take up to a week. The whole process took about 25 to 30 minutes. The woman was very nice and welcoming. I felt like I missed up a couple times but she said I did well.

    Interview Questions

  7. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Milwaukee, WI
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at J. C. Penney (Milwaukee, WI) in June 2016.

    Interview

    I was prepped by an HR rep then had the actual interview with the HR manager. I received the offer right after the interview but the offer is contingent on a background check then once it checks out you'd be in the next training class.

    Interview Questions

    • How do you deal with someone that you don't get along with at the workplace?   Answer Question
  8.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at J. C. Penney.

    Interview

    Quick. Basic questions to see if you understand the job. I applied based on a friend's recommendation and was interviewed and hired within 2 weeks. I was asked into the store manager's office and she asked me a few basic questions, showed me an orientation video, and let me know what my job woukd entail.

    Interview Questions

  9.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at J. C. Penney.

    Interview

    Very friendly, ask common questions. Manager was very nice, and flexible hours. Decent pay, but hard to get any type of appreciation. Shoe department very competitive, only give you 1% commission on each pair that you sale. Be careful for fellow associates, some are greedy and steal commission.

    Interview Questions

    • If you have 3 customers and 1 is ready to pay how would you handle it?   Answer Question
  10.  

    Customer Service Associate Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at J. C. Penney (San Antonio, TX).

    Interview

    It was really easy going and great interaction with other canadiates . Creative stress free interviewing process. So far a great place to work for the holiday season.

    Interview Questions

  11.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at J. C. Penney in November 2015.

    Interview

    I applied for the job & they called me back about a month later. I was asked to come in for a group interview. There were 5 of us and the first thing we had to do was build a 3d structure out of blocks. Each person had a turn to look at the picture & then direct the group on how to build it. You only got 10 seconds to look at the picture. We did another activity and then each person was called into her office. I was hired on the spot & start work Tuesday.

    Interview Questions

    • Tell me a time when you were overwhelmed with work and how you dealt with it.   Answer Question

    Negotiation

    No negotiation

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