J.P. Morgan Customer Service Representative Interview Questions | Glassdoor

J.P. Morgan Customer Service Representative Interview Questions

Updated Nov 27, 2016
48 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in San Antonio, TX
Accepted Offer
Positive Experience
Easy Interview

Application

I applied in-person. The process took 2 days. I interviewed at J.P. Morgan (San Antonio, TX) in May 2014.

Interview

The procedure at that particular time in 2014 was a little too complicated in my humble opinion. On the day of my personal interview. There were three different managers, conducting the interviews for CSR positions, all of which were in one room, there were numerous candidates waiting to be interviewed...I spent between two and three hours during this process and was asked the same questions by the different managers.

Interview Questions

  • I was asked to provide a detailed event of a bad or a good experience at work with my customers.   1 Answer

Negotiation

I didn't have a problem demonstrating to the hiring managers that I am a reliable and trustworthy woman who takes her job seriously and excels in exceeding her job expectations.

Other Interview Reviews for J.P. Morgan

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 2+ weeks. I interviewed at J.P. Morgan in August 2016.

    Interview

    Process of application was quite the debacle.
    Face to face interview was great, but then communication between interviewer which was the hiring manager who sent recommendation to personal recruiter seemed to have gotten botched.
    Training start date had been given, and the account group i would be working was presented to me. Was told that I would get a phone call in 2 to 3 business days from recruiter..no call...day 5 I called, spoke with hiring manager, she was shocked I had not gotten call....she transfered me to the woman that was supposed to have called me, got a voice mail, I left 2 messages. Day 7 I called back, left another message. 5 days later, 2 days before start date I was called and told my qualifications were above and beyond the skill set they were looking for. Still unemployed.......

    Interview Questions

    • Please give us one example of how you were able to assist an unhappy customer get beyond a difficult situation.   Answer Question

    Negotiation

    I accepted, but job did not start. Be very careful.


  2. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at J.P. Morgan (San Antonio, TX) in January 2016.

    Interview

    Start off with receiving an email regarding process for interview, then you must create a video answering pre-generated questions. Shortly after you submit your video you'll receive a call from the recruiter to set up a interview with hiring manger.

    Interview Questions


  3.  

    Customer Service Representative Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at J.P. Morgan (Columbus, OH) in May 2012.

    Interview

    1 on 1. Bilingual test very friendly interviewee made process easy. Asked about my previous employers and explained what i would be doing on my role their at chase. Made me feel relaxed and made the interview process quite easy

    Interview Questions


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at J.P. Morgan (Phoenix, AZ) in August 2016.

    Interview

    I applied for the customer service position on a Friday and was called the following Monday for an interview on Tuesday. I was given a brief description about the pay, benefits, and incentives over the phone. The recruiter that contacted me was awesome! I would definitely recommend this company. They have great benefits from day 1.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at J.P. Morgan (Houston, TX) in August 2012.

    Interview

    The hiring process is simple, but you do have to go through a series of steps prior to being offered a position and discussing salary. First you apply, if qualified HR contacts you and does a brief phone interview. Once you pass the phone interview they schedule you for an assessment and if you pass then a person-to-person interview. If they decide you fit you role, they offer you the position.

    Interview Questions


  7. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at J.P. Morgan in April 2016.

    Interview

    The interview was extremely basic regarding customer service. Asked why I'd be an asset to the company. What did I know about the company. Overall it was pleasant. Pay was decent and benefits were great.

    Interview Questions

    • Strengths/Weaknesses
      A time I've dealt with a difficult customer.  
      Answer Question

  8. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Arlington, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at J.P. Morgan (Arlington, TX) in July 2016.

    Interview

    The online interview was about 7 questions. They were very simple interview questions. One thing I recommend is that your answers revolve around customer service. I felt like that was the key for me to get a second interview.

    Interview Questions

    • What would you do if one manger tells you something and a different manager tells you something else?   1 Answer

  9. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at J.P. Morgan (Columbus, OH) in May 2016.

    Interview

    HireVue interview. Text based questions and you respond with a video response. You need a webcam or a smartphone with a selfie cam. They ask 8 or so questions. They show you the question for 30 seconds and you get 3 minutes to record your answer (video). After that they schedule you with a real interview.

    Interview Questions


  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at J.P. Morgan (San Antonio, TX) in April 2016.

    Interview

    Did an online assessment , phone interview then they called me for a face to face Got through the last process which was the interview..thought I did pretty good They told me they would contact me within a week they never called at all

    Interview Questions

    • Name a time you had to state facts   1 Answer

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