J.P. Morgan Personal Banker I Interview Questions | Glassdoor

J.P. Morgan Personal Banker I Interview Questions

7 Interview Reviews

Interview Experience

Interview Experience
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Getting an Interview

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Personal Banker I Interview

Anonymous Employee in Jersey City, NJ
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 1+ week. I interviewed at J.P. Morgan (Jersey City, NJ).

Interview

Very easy process

Interview Questions

  • Describe what a good customer services looks like?   1 Answer

Negotiation

No negotiation

Other Interview Reviews for J.P. Morgan

  1.  

    Personal Banker I Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at J.P. Morgan.

    Interview

    I took a test to be a teller, but after meeting with a branch manager, she wanted me to be a personal banker. Met with Branch Managers at two locations who made me study a chart and then regurgitate the information back to them, and then with the regional manager. He didn't ask me any questions at all, simply "which branch do you want to work at?"

    Interview Questions

    Negotiation

    They call you and give you a salary. You say yes. Done deal.

  2.  

    Personal Banker I Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience

    Interview

    Mostly phone interviews with one interview with the branch manager in person

    Interview Questions

    Negotiation

    None

  3.  

    Personal Banker I Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at J.P. Morgan.

    Interview

    They look for well appearance. Professional suit dress code. Well spoken and great t communicating. You get interviewed first by the branch manager, then the district manager, and a phone interview by the market manager. They ask specific questions in customer service and will test you by asking how will you respond to a customer in certain situations. Remember- customer is always right and we are here to help them.

    Interview Questions

    • I can't remember this part because my interview was 4 years ago. Based on coworkers the hardest questions are on sales, for examples how will you describe a pen to a customer for the customer to end up wanting that pen versus every other pen available.   Answer Question

    Negotiation

    They call and let you know over the phone the amount in salary that you will get paid and if you accept the offer. There was no negotiation in the amount. Either accept or decline.

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    Personal Banker I Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at J.P. Morgan (New York, NY) in November 2013.

    Interview

    Contacted by a recruiter for a brief phone interview and invited to an branch interview a few day later. The actual interview took with two branch managers for about 30 mins and involved a number of behavior and scenario questions. Nothing is surprising and unexpected.

    After initial interview, i was referred to another interview with district manager and had a nice conversation. She was a very friendly person and shared her experience and thoughts regarding this position and the organization. By the end of the interview, she told me the recruiter would contact me in a few days but that phone call never came!

    To discover the result, I tried to speak with the recruiter who initially contacted me for the interview, but that person just NEVER REPLY EMAIL OR RETURN PHONE CALL. For such an established organization, it was quite UNPROFESSIONAL and IRRESPONSIBLE.

    Interview Questions

  6.  

    Personal Banker I Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at J.P. Morgan (Dallas, TX) in November 2013.

    Interview

    Interview with the Branch Manager and a Branch Manager from an alternate location. SAR questions, with some questions about background.

    Negotiation

    I didn't try to negotiate the salary since it was at the top of what I was expecting for this position.

  7.  

    Personal Banker I Interview

    Anonymous Employee in Fresno, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2+ weeks. I interviewed at J.P. Morgan (Fresno, CA) in October 2011.

    Interview

    Online assessment, background check, 10 years employment history. Phone interview. Interview with branch manager. Interview with District Manager.

    Interview Questions

    • Sell me this pen. It was simple, though. You just basically tell them that "this pen" is unlike any other pen. It writes smooth, doesn't smear, will always perform for you, which is important when dealing with major clients.   1 Answer

    Negotiation

    I told them what I made at previous bank. That I wanted an increase and a guarantee that they would put me in licensing program.

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