J.P. Morgan Personal Banker Interview Questions | Glassdoor

J.P. Morgan Personal Banker Interview Questions

Updated Jan 4, 2017
155 Interview Reviews

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Helpful (1)  

Personal Banker Interview

Anonymous Interview Candidate in Chicago, IL
No Offer
Negative Experience
Difficult Interview

Application

I applied online. The process took 5 days. I interviewed at J.P. Morgan (Chicago, IL) in November 2011.

Interview

After phone interview was sent to the Main branch to interview with 2 people from mgmt team from Chase.
Was escorted up to the top floor. The interview process was so unprofessional, I could hardly believe these 2 people worked for Chase. They were joking amonst themselves during the whole process.
I said to myself I do not want to work for these 2 guys they were arrongant. Questions were arrogant and unprofessiona. When I answered them they joked about it between them.

Interview Questions

  • Sell me a pepsi over a coke   1 Answer

Other Interview Reviews for J.P. Morgan

  1. Helpful (2)  

    Personal Banker Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at J.P. Morgan in July 2010.

    Interview

    1. Applied online, take an assessment that probes your accounting/mathematic and sales ability.
    2. Get a call, phone interview, then scheduled an interview with the branch manager where I was applying.
    3. Interview with branch manager, easy. Just keep a positive attitude. Be prepared to prove yourself with a sales role play.
    4.Got a call to schedule an interview with the district manager.
    5. Interivew with the district manager, hard interview. Their facial expression will remain neutral. You cannot read them. They will see through you, even the strongest chain has a weak point, they'll identify it in 1 minute and drill you. The point is to make you uncomfortable. Be quick on the draw, never lose your personality. Come off as strong, confident, and knowledgeable. PREPARE. This is a SALES interview. Go online, search google/youtube "How to prepare for a sales interview." There are some youtube videos of "How to hire the right salesperson" , study them.
    6. Was told I would here back the following week, if you made it you get a phone call, if you don't you get rejection email.

    GOOD LUCK TO ALL OF YOU JOB SEEKERS!

    Interview Questions

    • Why do you want this position?   1 Answer
    • Who else have you applied with? Where else have you been looking?   1 Answer
    • What do you say to a customer who wants something but says my budget is only "$X"???   1 Answer
    • Give an example of how you helped drive sales?   Answer Question

  2.  

    Personal Banker Interview

    Anonymous Employee in Detroit, MI
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at J.P. Morgan (Detroit, MI) in February 2010.

    Interview

    I had to interview with a recruiter over the phone one day after I applied online. She asked me very general questions that can be found in previous postings here. Then she gave me an appointment to meet with a branch manger who did not hire me for her branch but forwarded me on to the district manger for a third interview in which i was hired.

    Interview Questions

    • If you were so successful at your previous job why do you want coming here ?   2 Answers

    Negotiation

    nothing


  3.  

    Personal Banker Interview

    Anonymous Interview Candidate in Midland Park, NJ
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 3 weeks. I interviewed at J.P. Morgan (Midland Park, NJ) in December 2009.

    Interview

    Like talking to a stone wall. These are disturbed people. The questions asked had really no bearing on banking. It was more like interviewing for a used car sales position. Other workers told me to stay away. The whole process was so time consuming that it was just not worth it. The people are very unfriendly. Everyone treats you like a criminal.

    Interview Questions

    • Describe your sales experiences.   1 Answer
    • How would you handle a negative response to your sales proposal.   1 Answer

    Reasons for Declining

    Offered very low pay with non specific incentives. Very vague about chance for advancement. Other employees made derogatory comments about being employed by this company. I also had previous experiences banking at chase and did not like what I saw. I felt very uncomfortable with the whole process. I would not recommend it to anyone.


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  5.  

    Personal Banker Interview

    Anonymous Interview Candidate in Nassau, NY
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at J.P. Morgan (Nassau, NY) in February 2010.

    Interview

    I did an online application and assestment. 2 days later, I was telephoned and interviewed by HR. 10 minutes later, she called back and set me up with an interview at one of the branches. I did not get the job.
    1 1/2 weeks later, she called and set up an interview at the main branch with both nassau county district managers. The next week, she called and sent me out to interview at another local branch. After being told that I would have to work every Saturday, and 2 nights during the week, I told the mgr. that it would conflict with my priority as a mother of young children, and I would be very willing to do alternating Saturdays, or even 2-3 Saturdays back to back, but cannot commit to Saturdays as my regular day. He told me that all the branches are different, and he'd like to see me get into a branch as soon as possible. After thanking and saying goodbye, I expected a call back from HR. 1 week passed, no call. I called HR and asked if I were still being considered for the position. I was told that because I was sent out to 2 branches and not hired, I was eliminated from the position. She told me she sent out email to me, which I never did get. When I explained that on my first interview with the other branch, I was told that their schedule involves rotating Saturdays, and I know that working Saturdays was an issue at the last interview, she insisted that I'd have to be available each and every Saturday that I am asked to work, even if it means working each Saturday. She told me that the last branch mgr I interviewed with told her I "was not a good fit" for his branch. I was shocked, since he had told me he'd like to see me get into one of the other branches asap. When telling her of this, she told me that I am still in the database, and that this was a good thing, because now I can apply to any job posting in there. Uhhh....okay, maybe I'll apply to the position of bank CEO. Gee, I wonder if HR needs any help in their dept? Anyway, this was the worst interviewing experience of my life. It was torture getting through the interviews in the first place, since it was apparent that they just want to hear what you know you are supposed to say. Kiss all the butt you can, and then maybe they'll let you in. I just got another offer 4 1/2 blocks from my house, with a more personal bank, and the mgr there is a woman, who totally related to what my life was like as a working mother of young kids. So, thank God Chase didn't hire me since I ended up with a better opportunity. The overall process of interviewing for the banker role took 30 days to the day. But as far as Chase, you'd better be ready to be on call!

    Interview Questions


  6.  

    Personal Banker Interview

    Anonymous Employee in Sacramento, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at J.P. Morgan (Sacramento, CA) in June 2011.

    Interview

    Two part interview process. Met with the branch manager for the first interview and then was called a few days later for a secondary interview with the district manager. Can be single part with only the branch manager, varies.

    Once hired on had to do a criminal background check via fingerprinting with another company and then a drug test with a 3rd party as well.

    Interview Questions

    • Asked how I handled difficult customers.   1 Answer

    Negotiation

    After the second interview, I received a call with what my yearly base salary would be before tax and additional commission, probably could have negotiated it but didn't. Negotiated start date.


  7.  

    Personal Banker Interview

    Anonymous Employee in Jersey City, NJ
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at J.P. Morgan (Jersey City, NJ).

    Interview

    Toke more then 2 months, very complex with many interviews.

    Interview Questions


  8.  

    Personal Banker Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at J.P. Morgan (Indianapolis, IN) in October 2010.

    Interview

    Called by a recruiter for phone interview. Interviewed by the DM and another BM then switched rooms and interviewed by 2 other BM's (later found out the two women BM's were both needing to fill positions). Interviewing with 4 people in one night was a little unexpected. It was very sales focused and I had to practice their "pull from the lobby" scheme and then had to sell them hand sanitizer. Alot of questions about why they should hire me, what have I done in sales, how would approach a situation then gave me one, went through my resume basically point by point and asked for details about each thing on it.

    Interview Questions

    • I was asked to sell them the bottle of sanitizer on the desk.   1 Answer

    Negotiation

    Salary was set and non-negotiable. The standard in Indiana is 32,000 and I dont believe there is any give unless maybe you are already licensed you could try but I doubt they budge!


  9.  

    Personal Banker Interview

    Anonymous Employee in Bronx, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at J.P. Morgan (Bronx, NY) in May 2011.

    Interview

    Initially interviewed for a teller position but was refereed to personal banker position after meeting with assistant manager. Was then require to complete online personal banker assessment. Interviewed with branch manager then was district manager a few days latter.

    Interview Questions

    Negotiation

    I did not bother to negotiate being I was extended this position after initially applying for a lesser position. I was asked at the final interview with the district manager what my current pay rate. I was honest and had no leverage being i was given a higher offer then what I currently made.


  10.  

    Personal Banker Interview

    Anonymous Interview Candidate in Duncanville, TX
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at J.P. Morgan (Duncanville, TX) in March 2011.

    Interview

    Applied on line. 3 weeks later had a phone interview with a recruiter. He asked me to sell him something over the phone. 4 weeks later I received a call to come to a hiring event for an interview. I interviewed with 2 branch managers at the same time. They asked a lot of questions regarding challenges and how I overcame them in the work place. I was then interviewed by the District Manager. He asked how I would generate business for the branch. I thought I did pretty well. This was on a Thursday. The following Monday I received an email that I wasn't chosen.

    Interview Questions

    • Tell about a time when you foresaw a challenge or hindrance to meeting your goals and what you did to overcome the challenge.   Answer Question
    • Sell me this pen.   Answer Question

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