J.P. Morgan Personal Banker Interview Questions | Glassdoor

J.P. Morgan Personal Banker Interview Questions

Updated Jan 4, 2017
155 Interview Reviews

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Helpful (3)  

Personal Banker Interview

Anonymous Interview Candidate
Declined Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 1+ week. I interviewed at J.P. Morgan in November 2011.

Interview

Interview with manager was low pressure and easy conversational tone. A couple of "tell me about a time when you" behavioral questions but overall easy to answer. It took some time to get the interview and there was a substantial amount of on-line work to do and testing.

Interview Questions

  • Tell me about a time when you worked with a difficult supervisor or manager   Answer Question

Other Interview Reviews for J.P. Morgan

  1. Helpful (2)  

    Personal Banker Interview

    Anonymous Employee in Westwood, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at J.P. Morgan (Westwood, CA) in November 2011.

    Interview

    Got an email a few days after applying online. I received 9 rejections before gaining the interest of a specific branch. The phone interview was short and asked what I knew what the position consisted of. The interview with the branch manager was very relax and professional. Then the interview with the district manager was extremely casual and brief. He then told me to expect an offer soon and received a call offering me the position a few hours later.

    Interview Questions

    • Tell me about a time when you received extraordinary customer service.   1 Answer
    • Are you honest?   1 Answer
    • Tell me about a time when a customer was angry, and what did you do to deal with it.   1 Answer

    Negotiation

    The pay was good so I did not negotiate. There is slight room for negotiation, but must be ready to give a reason why you deserve more money.


  2. Helpful (1)  

    Personal Banker Interview

    Anonymous Interview Candidate in Chicago, IL
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at J.P. Morgan (Chicago, IL) in November 2011.

    Interview

    After phone interview was sent to the Main branch to interview with 2 people from mgmt team from Chase.
    Was escorted up to the top floor. The interview process was so unprofessional, I could hardly believe these 2 people worked for Chase. They were joking amonst themselves during the whole process.
    I said to myself I do not want to work for these 2 guys they were arrongant. Questions were arrogant and unprofessiona. When I answered them they joked about it between them.

    Interview Questions

    • Sell me a pepsi over a coke   1 Answer

  3.  

    Personal Banker Interview

    Anonymous Employee in Detroit, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at J.P. Morgan (Detroit, MI) in November 2011.

    Interview

    Online application followed by a phone screening and a 1:1 interview with district manager.

    Interview Questions

    • Sell me an object in this room.   1 Answer

    Negotiation

    there was no negotiation


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  5.  

    Personal Banker Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 1+ week. I interviewed at J.P. Morgan (Chicago, IL) in October 2011.

    Interview

    On-campus career fair and "pre-night" where we met the campus interviewers. Pretty laid back social environment and informal information session
    On-campus interview, 1:1. Pretty basic sales questions. They had me sell them a pen.
    Interview at Chase Tower in Chicago. Involved a 1:2 interview w a branch manager and a district manager, tour of a branch, and a frickin awesome lunch on the top floor of the tower. Get the filet.

    Interview Questions

    • I am a long-time customer at your writing utensil store. I always buy pencils, but this month your shipment is late and you only have pens. Sell me this pen.   Answer Question

  6. Helpful (1)  

    Personal Banker Interview

    Anonymous Employee in Temecula, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at J.P. Morgan (Temecula, CA) in September 2011.

    Interview

    I first got a call from chase recruiting center asking questions to see if i was qualified for personal banker. The recruiter then proceeded to schedule me an interview with the branch manager. The branch manager then proceeded to schedule an interview with the district manager. The district manager told me that the position I was applying for was not for a specific branch. In this personal banker position I would be moving around branches until they could find me a home branch.

    Interview Questions

    Negotiation

    Out of all the banks i have applied for Chase pays the most. I didnt negotiate because pay is already good plus their comission is very good as well. Base pay is around $34,000 a year and their is no cap for how much you could earn in comission.


  7.  

    Personal Banker Interview

    Anonymous Interview Candidate in San Francisco, CA
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at J.P. Morgan (San Francisco, CA) in August 2011.

    Interview

    applied online and got a phone call interview from the recruiter. Recruiter asks couple of questions regarding your sales ability, give me a time when you had to handle an irate customer, HAve you ever coached someone, previous job question, etc. took about 20 min. Recruiter scheduled me an appointment with Branch manager & assistant manager and interviewed for 30 min. Following day, district manager called me and asked quick simple qusetions like why do you want to work for chase. The district manager offered me the job and told me that the recruiter will call me regarding the offer letter. Got denied because of my previous criminal background history in 2007. (5 yrs had to pass from the date when the case was dismissed.)

    Interview Questions

    • Describe a time you had an upset customer   1 Answer
    • How would you create business when the traffic is slow.   1 Answer

  8.  

    Personal Banker Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2 days. I interviewed at J.P. Morgan (Houston, TX) in July 2011.

    Interview

    The Interview question are basically consist of sales and customer service experiences. Walk recruiter through my resume. Be confident and detail, the recruiter love that. Make sure you do your homework, that way you wont be nervous.

    Interview Questions

    • This position consist of sales. Sell me any item of your choice.   1 Answer

    Negotiation

    none. Be ready to what you get yourself into, retail banking is stressful.


  9.  

    Personal Banker Interview

    Anonymous Interview Candidate in Garland, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 3 days. I interviewed at J.P. Morgan (Garland, TX) in July 2011.

    Interview

    I had a phone interview by recruiter
    Then was called to go in for second interview with manager
    Next day was called for interview with Branch Manager Met twice with him
    Never heard back after i called them and they said they would call me back to let me know whether i got the job. But never received a call back.


  10.  

    Personal Banker Interview

    Anonymous Employee in Hewlett, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at J.P. Morgan (Hewlett, NY) in July 2011.

    Interview

    If you really want this position, you need to be upbeat and conversational. Ask lots of questions about the interviewer time with the company and advancement opportunities. Be prepared to talk about what you can do to grow the branch's profitability and be ready with examples.

    Interview Questions

    • What do you think this position is for?   1 Answer

    Negotiation

    I did not negotiate. After I got the position, I heard from other new co-workers at training that a few did and got what they ask for (but be prepared with the reason why you deserve more money)


See What J.P. Morgan Employees Are Saying

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Star Star Star Star Star   Current Anonymous Employee in New York, NY

Pros: “Brand name is a plus”“Brand name is a plus” – Full Review

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