J.P. Morgan Teller Interview Questions | Glassdoor

J.P. Morgan Teller Interview Questions

Updated Oct 2, 2016
93 Interview Reviews

Interview Experience

Interview Experience
61%
33%
5%

Getting an Interview

Getting an Interview
86%
7%
4%
1

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy

93 Candidate Interview Reviews Back to all Interviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty

Helpful (5)  

Teller Interview

Anonymous Employee in Dallas, TX
Accepted Offer
Positive Experience
Easy Interview

Application

The process took 2 weeks. I interviewed at J.P. Morgan (Dallas, TX) in May 2012.

Interview

I applied for a teller position with JPMorgan Chase on Wednesday, May 12, 2012. On Monday, May 19th, I received a call from the Branch Manager himself to come in for a interview on May 22, 2012. I was interviewed by the Branch Manager and the Assistant Branch Manager. The interview was based on customer service and sales but mostly customer service experience questions. I was asked what does excellant customer service sound and look like. I was given scenarios and examples on what tellers of JPMorgan Chase have to do when in front of a customer. On May 25th, I received another call from a lady that worked at a different branch within the district. She wanted to invite me to have a second interview on May 29, 2012 with the District Manager at his branch. I went in and spoke with the district manager and he told me that he wanted to meet me because the managers at the branch I interviewed at really liked me. He brought up more questions about customer service and talked to me about my previous employers. He also talked to me about uniforms and how Chase works. On that same evening, I received a call from the Recruiting Coordinator to offer me the position. I then accepted the offer of employment and followed the pre-employment process which consisted of signing the offer of employment, completing the onboarding forms, drug screening, fingerprinting, taking a photo for the employee access ID, and completing my I-9. I was issued an estimated start date and on Friday, June 8th, I received an e-mail from the pre-employment department stating that I successfully completed the pre-employment process nad I am approved on my given start date.

Interview Questions

Other Interview Reviews for J.P. Morgan

  1. Helpful (1)  

    Teller Interview

    Anonymous Employee in San Jose, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 5 days. I interviewed at J.P. Morgan (San Jose, CA) in April 2012.

    Interview

    applied online got an email the next day to call the recruiting office to talk to them about my background and skills. After that was done an hour later the branch manager called me to come in for an interview. The interview was with the branch manager and the assistant manager and went pretty good. Got told "we still need to review other candidates" and finally got the job 3 days later.

    Interview Questions

    • Talk about a time where you handled a difficult customer   Answer Question
  2. Helpful (1)  

    Teller Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at J.P. Morgan (Fort Lauderdale, FL) in April 2012.

    Interview

    Applied online, received a call from the recruiter who was great! She kept calling me for newly opened positions until I landed one! She believed in my skills and abilities, even gave tips. Interviewed with branch manager, assistant branch manager and lead teller. Questions are not the typical, "what are your strengths and weaknesses" type questions, but scenarios. "Tell me about a time when you had to overcome and obstacle, what was it, and how did you overcome it", "Tell me about a time when you had a difficult customer, what was the problem, and how did you resolve the problem", "Tell me about a time where you were asked by a manager or supervisor to act in a way that was not in accordance with company policies and procedures, what was the situation and what did you do"?

    Interview Questions

    • Tell me about a time where you were asked by a manager or supervisor to act in a way that was not in accordance with company policies and procedures, what was the situation and what did you do?   Answer Question
  3.  

    Teller Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at J.P. Morgan (Seattle, WA) in March 2012.

    Interview

    Online application includes assessment of customer service and cash handling. Phone interview 3 days after submitting application. Basic questions about cash handling experience, customer services, some situational questions as how you deal with difficult customers. In-person interview with assistant branch manager and branch manager a week later. Very organized, professional people, questions involved how to handle difficult situations.

    Interview Questions

    • Why did you leave you last job?   1 Answer

    Negotiation

    I did not negotiate.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at J.P. Morgan in November 2011.

    Interview

    Pretty simple. Submit application online, wait for back office recruiting people to call. They forward the info on to a branch level. Wait for the branch manager to call. Go into an interview. Come out. Start working.

    Interview Questions

    • All their questions were pretty expected. The most reflective one was, "what was a time when a customer was upset with you and how did you handle the situation?"   Answer Question

    Negotiation

    Pretty simple. They made an offer, I counter offered, they got back to me and accepted.

  6.  

    Teller Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at J.P. Morgan (San Francisco, CA) in September 2011.

    Interview

    Apply online. Receive email. Receive phone call from Recruiter; phone interview. Receive phone call from Branch Management; 1 on 1 interview.

    Interview Questions

  7.  

    Teller Interview

    Anonymous Employee in Thousand Oaks, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at J.P. Morgan (Thousand Oaks, CA) in September 2011.

    Interview

    Applied online, got a call for an interview. Interview was with branch manager. Basic interview questions that you get everywhere (why Chase, tell me about a problem you overcame at a previous job, what is customer service to you, etc.) Got called for a second interview with assistant branch manager, who is in charge of tellers. Exact same questions. A week or so later I got a call from the recruiter.

  8.  

    Teller Interview

    Anonymous Employee in Canton, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at J.P. Morgan (Canton, MI) in August 2011.

    Interview

    The interview took two days. The hiring manager was really friendly. Interview questions were very structured. I had to take another interview with another management trainee employee. They both liked me. After all of these I had to go through drug testing and background checking. After I successfully passed the those tests jod was all mine :)

    Interview Questions

    • How did you handle the hot tempered customers in your previous work?   Answer Question
  9.  

    Teller Interview

    Anonymous Interview Candidate in Oxnard, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at J.P. Morgan (Oxnard, CA) in July 2011.

    Interview

    The process was overall pretty average. Applied online, and then got a call the next day (sadly I missed it) but called again the day after that to set up an interview that same day, two hours later. I went in at the exact time, but had to wait for a moment in the customer waiting area to get called in. The hiring manager came and got me, and right away we started talking about the position and certain situations from my old customer service position. She was also quite understanding about the fact that I hadn't had a job in two years. The interview was supposed to end with me meeting the branch manager and assistant branch manager, but neither were available at the moment. It ended with a goodbye and even a compliment on my outfit. She also did state that it was rather odd that I didn't do a phone interview before coming in to see her, as is apparently usually done after doing some research, but to expect someone to give me that phone interview.

    Well today I found out via e-mail that I didn't get the job. And to think I thought I did so well. C'est la vie.

    Interview Questions

    • What do you know about this company and what do you like about it?   1 Answer
  10.  

    Teller Interview

    Anonymous Employee in Scarsdale, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at J.P. Morgan (Scarsdale, NY) in July 2011.

    Interview

    A lot of training out of office and online. The training was very extensive but also very informative. it helped a lot when you actually worked in the field.

    Interview Questions

    • What was your best customer experience given to a customer?   Answer Question

See What J.P. Morgan Employees Are Saying

Star Star Star Star Star     Former Anonymous Employee

Pros: “Focus on internal mobility Decent Pay”“Focus on internal mobility Decent Pay” – Full Review

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.