Jack Henry & Associates Interview Questions | Glassdoor

Jack Henry & Associates Interview Questions

Updated Jul 21, 2017
86 Interview Reviews

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  1.  

    Frontend Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Jack Henry & Associates in May 2017.

    Interview

    Interviewing recruiter and interviewing managers were nice, the interview process was fun and quick. Was given a challenging project to create a fairly heavily featured (for a coding project) YouTube browser. Final interview had a few gotcha style questions (eek) and received feedback very quickly afterwards.

    Interview Questions


  2.  

    Technical Support Supervisor Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Jack Henry & Associates (Seattle, WA) in May 2017.

    Interview

    The interviews were lengthy, consisting of structured questions that gave plenty of room to expand and elaborate. There was a phone screen followed by 2 in person interviews that were very similar. Only 1 interview was with the hiring manager.

    Interview Questions

    • Give an example of a time you helped a direct report fulfill a career goal?   Answer Question
  3.  

    Senior Business Analyst Interview

    Anonymous Employee in Louisville, KY
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Jack Henry & Associates (Louisville, KY) in April 2017.

    Interview

    the process is awful. Applied online. Interviewed two months later. Still getting the run around from the recruiters. have yet o interview with a manager. They need to remove these recruiters out of the process. They lack the skills needed to get candidates hired and play too many games. This is main reason companies miss out on great employees and get bad feedback.

    Interview Questions

    • Why do I wan to work for Jack Henry/   1 Answer

  4. Helpful (2)  

    Customer Support Representative Interview

    Anonymous Employee in Elizabeth, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Jack Henry & Associates (Elizabeth, NJ) in March 2017.

    Interview

    I applied online and received an email that next morning to see when I could do a phone interview. I had a 15-20 minute talk about my background, work history, work style and values. I was told that the hiring manager would contact me later that day or the next. She called me the next morning to delve deeper into my work history, and typical customer service oriented questions about my temperament and ability to handle difficult interactions with customers. She told me that I would be contacted soon for an in person interview. I received a call the same day and the interview was set for three days later. I dressed business casual, even though the normal dress code at the location is very casual. I researched the company and learned about what they value in their employees. The interview was with two managers, who each had a list of questions. They took turns asking, and sometimes did a follow up question if they needed further info. The interview went great, was actually fun like having a get-together with a couple of friends. I felt a connection and actually enjoyed the experience. They are looking for honesty, people who like to give back to the community, and someone who is upbeat and positive.

    Interview Questions

    • One time when you disagreed with a coworker and how you resolved it.   Answer Question
    • Name a time when you had an idea to improve a process at work. How did that go? What steps did you take in the process? Did you consider other methods/ideas, and how did you decide which was the best route to follow?   Answer Question
    • How would you handle an irate customer?   Answer Question

  5.  

    Settlement Specialist Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Jack Henry & Associates (Houston, TX) in March 2017.

    Interview

    I had a phone interview with a recruiter that lasted about 15 minutes. General questions about my background, experience, why I was interested in the job and why I was looking to leave my current job.

    After my phone interview the recruiter emailed me saying they wanted me to take an excel test. I scored really well on it, like 98% or something. A couple of days later he called back to schedule me for an in person interview.

    My interview in person was about 45 minutes with two managers. One manager was remote and interviewed me by video, which was new for me, so threw me off just a bit at first. There were a lot of behavioral questions but overall I "thought" it went fairly well but I never heard back from them at all. After a month I figured I obviously didn't get it. I just hate when employers take your time like that (especially when you have another job that you have to take off time from to go on these interviews) and don't even bother to let you know their decision. To me that's unprofessional. I don't expect a response for every job I apply for. But I do expect a response when I interview in person.

    Interview Questions

    • Tell me about a time you had to find a unique way to overcome a challenge?

      Tell me about a time you didn't succeed.   Answer Question

  6.  

    Statement Preparer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Jack Henry & Associates.

    Interview

    started as a contractor for more than a year and half, then get hired to a full time position and i applied and been accepted, then i attended a lot of sessions to acknowledge me with the company .

    Interview Questions

    • have you run a machine before?   1 Answer

  7.  

    Several Interview

    Anonymous Interview Candidate in San Diego, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Jack Henry & Associates (San Diego, CA) in February 2017.

    Interview

    As a rehire I worked very closely with an HR representative who was very eager to move on several potential opportunities. After a long run through of sickness and vacation from the recruiter, I responded to his lack of communication in a very understanding manner. Although he continued to fail to return voicemails and emails for over two weeks; then he just never responded.

    Interview Questions

    • General questions regarding work experience and time with JHA.   Answer Question
  8.  

    Software Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Jack Henry & Associates in January 2017.

    Interview

    Applied on their website. Had an initial interview with the person who is the manager of the position I applied for. Also was contacted by another HR person, who asked some questions and went over benefits. The manager then gave me a technical programming assessment, which was not that hard. The manager then scheduled a 1.5 hour group interview, but the actual interview only lasted 20 minutes. It was with the manager and two more senior managers. They asked typical interview behavioral questions.

    I got the feeling that what turned them off was that I gaps in my employment. That is fine, but it seems like a waste of time to interview me and give me a programming test when you could have figure that out from the beginning. I benefited a lot from the technical assessment, because I learned C# in the process of doing the test.

    The whole process was a bit clunky and inefficient, indicating to me a highly bureaucratic firm that interviews people inefficiently. If they gave me an assessment and time with their senior managers, only to reject me based on my resume, what does it tell you about the company?

    Interview Questions

    • What was one mistake you have made and how did you overcome it?   Answer Question
    • Tell me about a time when you collaborated with a coworker.   Answer Question

  9.  

    Implementation Coordinator Interview

    Anonymous Employee in Springfield, MO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Jack Henry & Associates (Springfield, MO) in January 2017.

    Interview

    I applied online and received an email that they were interested in an interview and I would be contacted in the coming weeks (was delayed due to Holidays). I then had a brief phone interview and we setup a face-to-face interview which was with three employees at the Springfield, MO location. The face-to-face interview lasted an hour and consisted of a wide array of questions.

    Interview Questions

    • Describe a time when you took and chance at work that didn't work out. How did you handle it.   Answer Question

    Negotiation

    They presented me with an acceptable offer. I accepted and a background check and drug test followed.


  10. Helpful (1)  

    Customer Support Specialist Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Jack Henry & Associates (Charlotte, NC) in December 2016.

    Interview

    You wait in the lobby until you are called. I had to wait around twenty minutes before I was called. The supervisor came down to greet me and took me upstairs. As we were walking he mentioned to me that it was going to be an unconventional interview. He informed me that two people were on the phone waiting to speak to me. I'm still unsure as to who they were or the titles they hold within the company. But that part did throw me off a bit. So be prepared for that! He took me to a conference room and the interview process begin. For the most part you are asked a bunch of scenario based questions and most of the questions are typical questions you have probably answered in interviews before. There are no curve balls.

    Interview Questions

    • Q: What was the most proudest moment in your life and why?
      Q: What is the most complex problem you had to solve at work? How did you solve it?
      Q: Name a time where you over committed yourself.
      Q: What was one thing you enjoyed the most about your last job? What was the least?
      Q: Name a time where you had a disagreement with a fellow co-worker. How did you resolve it?
      Q: What is the most important thing you are looking for in a job?
      Q: What do you know about our company? Do you understand what you would be doing?   Answer Question

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