Start with a recorded phone interview then a virtual interview with myself and three other candidates follow by drug test and background check. From application to bg check was about a month
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer
The first interview was online asking 5 questions and playing 3 games. There was no one on the other end it was just audio. Then I got an invitation for a 45 min in person interview.
Interview questions [1]
Question 1
A scenario about a previous conflict and how I handled it.
I applied online. I interviewed at JetBlue (Philadelphia, PA) in Aug 2025
Interview
Fairly easy, many questions about customer service and teamwork. It was a test, virtual interview, in person interview, drug test, then they sent the offer.
Be aware that you may end up staying late if a flight is delayed. They share all of this information with you upfront.
Interview questions [1]
Question 1
Name a time where you helped a teammate and what was the outcome.
AMAZING! They really care and the process is super easy. It is not short and the wait time is long but very rewarding. Jet Blue is an amazing company and they care about their employees.
