JetBlue Interview Questions | Glassdoor

JetBlue Interview Questions

Updated Aug 14, 2017
529 Interview Reviews

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  1.  

    Reservations Crew Member Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at JetBlue (Orlando, FL) in June 2017.

    Interview

    Very comprehensive 10 year background check and drug test. The whole process from application to first day of orientation took about 4.5 months. Phone recorded interview, online assessment and in-person group interview.

    Interview Questions

    • Describe a time when you went above and beyond for a guest.
      Describe one thing you had to upsell but did not like to do so. How did you approach the task?   Answer Question

  2.  

    In Flight Crew Member Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at JetBlue.

    Interview

    I applied for the position 4/1/17

    A few days later, I received the email for the questionnaire.

    I would like to say a week or so later I was invited to participate in the video interview. I looked up questions that may possibly come up. From what I gathered on glassdoor and youtube and even some flight attendant ig pages (from youtube) I compiled a list of questions to have overall idea of how I would answer or at least what I could expect. If you look throughout this site alone you will have a good idea how to prepare for the video interview. Take a few moments to gather yourself before beginning if needed as once you hit start,there are no retries and you have a very short time to read & comprehend the question before the recording starts. Each time you finish the question you're given time between to recompose. Tips I'd suggest : look into the lens not at yourself on the screen (It will seem strange but it looks better) have good posture, try to breathe and speak slow. I read/saw that it is best to dress in a jacket or blazer in a plain room alone but I did not have one on hand so I wore a nice simple shirt with a cardigan (navy) and did it in a study room at my public library.

    It was in May I received a reminder email to pick a location for the F2F (I had not received the initial email somehow). Luckily there was one date left and I have my date for June in NY. Good Luck to anyone applying or attending! I put no offer as I have not yet attended the Blue Review.

    Interview Questions

  3.  

    Internship Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Interview

    Initial phone screen with a recruiter then a phone interview with the team manager and final interview with was over Skype with the team (4 hours long) and work sample given during that time. The work sample had to be completed within 30 minutes and answers were discussed later with a team member during the interview.

    Interview Questions

    • Why are you interested in this position?
      Behavioral interview questions such as provide an example of a time in which you problem solved or had to work with someone difficult   Answer Question

  4. Helpful (15)  

    Airport Operations Crew Member Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at JetBlue (Atlanta, GA) in April 2017.

    Interview

    You fill out an application
    You do a recorded audio interview
    You sign and do a telephone interview
    You go to a group interview for five hours and learn about the company and what they job will be like

    Interview Questions

    • Talk about a time when you have to handle a difficult customer
      Why do you want to work for this company?   Answer Question

  5.  

    Analyst Interview

    Anonymous Interview Candidate in Long Is City, NY
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 1+ week. I interviewed at JetBlue (Long Is City, NY).

    Interview

    Started off with initial phone call with the recruiter. Then I had in-person interview with 4 people including hiring manager, senior analyst, another manager, and recruiter. I emailed the recruiter a week later and I haven't heard back.

    Interview Questions

    • Walk me through your resume and asked behavioral questions   Answer Question

  6. Helpful (2)  

    Revenue Management Analyst Interview

    Anonymous Interview Candidate in Long Island City, NY
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at JetBlue (Long Island City, NY) in May 2017.

    Interview

    I applied for the Revenue Management (RM) Analyst position sometime in late March or early April. After about three weeks I got a call from HR for a phone screening

    During the phone screening we discussed about past work and academic experiences that could be applicable to the job (just general things, didn't go to specific details), also pay range, relocation, my interests and the reason I was applying to JetBlue. After about a 15 to 20 min talk the HR analyst decided that I was a viable candidate and wanted to set up a phone interview between me and one of the RM managers. She then scheduled the interview for a few days after our screening

    The phone interview took a bit less than 40 minutes and it consisted mostly of questions about projects that I've done that could be applicable to RM, my work experience and how it could be applicable to the position, and also some logic and scenario questions that pertain to RM. Other than that, we also discussed about my interests, and why I wanted to be part of the team. Afterwards, during the last few minutes, I got to ask questions to the interviewer

    About 2 weeks after the phone interview I got confirmation from HR that the team had chosen me for an in-person interview in their headquarters in New York, which they scheduled for the following week. I was told the interview would start at 9:30 a.m. and end at 3:30 p.m., that I would be interviewed by an HR analyst, the managers and a few other team members. Also I was told that there would be a paper based assessment test.

    They flew me in the day before and put me in a hotel nearby their headquarters (it was about a 5 minute walk)

    On the day of the interview I got there a bit early, as they told me I would have to register with security. When I got to the HR floor I waited a bit and was greeted by the HR analyst that I originally had the phone screening. She lead me to where we would be having our interview, which was actually near the RM team's workstation

    The HR analyst was the first one to interview me, and she mostly asked behavioral and organizational fit questions. It lasted for about 40 min, and in total there were 6 main questions that she wanted to ask. All of these questions were to assess my soft skills such as teamwork, leadership, dealing with conflict and pressure, and my fit with the company's values

    After this, I had interviews with the managers. If you aren't aware, the way the RM department is divided into is by 4 subgroups, a Pricing group and 3 Inventory groups, each having a different manager.

    All of them had different approaches to the interview process, however all of them consisted of trying to learn a bit about me and how I processes information. Basically, they will give open ended scenarios/questions and they want to see how I would breakdown the problem to get to the solution. I guess these are called brain teasers? Pretty much critical thinking questions, and they don't necessarily want a correct answer, they just want to hear about the process you would take. Each interview took 30 to 45 minutes

    After the interviews with the managers they gave me a voucher and had 2 of their analysts have lunch with me. I got to talk to them and learn about their experience in JetBlue. It was a nice lunch! They also gave me a quick tour of the building and I got to see some of the different departments and lounges. It is a very nice headquarters, and there terrace has a pretty beautiful view of Manhattan. Definitely a nice place to work!

    After lunch I got to meet the Director of the department. This was a very quick meeting (10 to 15 min) and he mostly just wanted to learn about me and my interest, no technical questions just behavioral

    After that I had to do their assessment test, which they gave me 1 hour to complete, they provided both pencils and a calculator. The questions were mostly airline metric questions like ASM, RPM, RASM, Yield, etc. They provided a formula sheet with all the information you would need to calculate these questions. Also there were some multiple choice questions, algebra problems and discussion questions

    After that, I had my last interview which was with one of their senior analyst, her questions were similar to the others

    Overall my experience was very good, I loved talking to all of the different managers and analyst in the team and HR. They were all friendly and seemed to love their work. I would have loved to work at the company. I think it is a great company and if another opportunity comes along I wouldn't mind doing this process again, but hopefully with better results

    My only complaint was at the end.

    On the day of the interview I had asked the HR analyst how long it would take for there to be a response, and she said it would take about 2 weeks to know the decision. After almost a month of waiting, if I hadn't sent an email asking if no decision was made, I would probably still be waiting on a response till this day...

    Interview Questions

    • Some Behavioral Questions:
      1 - Tell me of a time when you were a leader and you had to deal with conflict?   Answer Question
    • 2 - What are the values of JetBlue?   Answer Question
    • 3 - Which JetBlue value most strongly represents you?
      Give an example.   Answer Question
    • 4 - Tell me about a time when you weren't satisfied with a process or decision taken by your department.   Answer Question
    • 5 - How do you deal with different people.   Answer Question
    • Some Critical Thinking Questions:
      1 - How many neck ties do you think exists in the USA?   Answer Question
    • 2 - There are two coffee shops in one block. One is a name brand the other a mom and pop deli. How many cups of coffee do you think the deli will be able to sell in a day?   Answer Question
    • 4 - If you had 100 seats in an aircraft and you had two options of selling the seats, which would you chose and why:
            a) Sell 100 seats at $50
            b) Sell 50 seats at $100   Answer Question

  7. Helpful (2)  

    Flight Attendant Interview

    Anonymous Employee in San Juan, PR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at JetBlue (San Juan, PR) in May 2017.

    Interview

    The process is very long, you have to really want it. I went to their open house in feb, in april they opened applications and because I attended the open house they waived me the video interview. Like less than a week after doing the assessment I received an invitation for a blue review. I prepared for over a month for that interview, you have to really practice using your customer service skills and the STAR method. I was prepared for most of the questions. After seeing the presentation they gave us about the culture of the company I love JB even more. I passed the background check and now I'm waiting for a training date, I was told that approximately in november will be our training. I can't wait. My Blue Review was in San Juan, PR. Spend most of your time preparing for possible questions and SMILE THE WHOLE TIME! Attend their open houses if you can!

    Interview Questions

    • Tell me about a time when you had to deal with a difficult co-worker and how you managed it.   Answer Question
  8. Helpful (1)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    No Offer
    Positive Experience

    Application

    I applied online. The process took 3+ weeks. I interviewed at JetBlue (Fort Lauderdale, FL).

    Interview

    I received an assessment 2 weeks after I applied which I completed that night and received a video interview the next day. I did the video interview the next night and received my blue review one week later! The video interview was Rather nerve racking but remember to breathe and smile. You have 5 seconds after reading the question to begin answering. Pause in between questions and recompose yourself before going to the next. There are only 4 questions.

    Interview Questions

    • What made you want to be a flight attendant at jet blue?   Answer Question
    • Name a time you had a conflict at work with a coworker, how did you resolve it   Answer Question
    • Name a time at work you had to adapt to change   Answer Question
    • Name a time when you dealt with a difficult customer   Answer Question

  9.  

    In Flight Crew Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at JetBlue (Orlando, FL) in May 2017.

    Interview

    Did the online application and 2 days later received the questionnaire. About a week later I received the email for the video interview, which I did on april 19th. The questions that were asked are the same as everyone else has posted. Then the very next day I received the email to attend the Blue Review, which I will be attending on May 11th in Orlando, Florida. I am looking forward to attending and hopefully getting an offer. I marked yes on the job offer in the hopes of getting the putting the good karma out in the universe.

    Interview Questions


  10.  

    Aiport Operations Crew Interview

    Anonymous Interview Candidate in Long Island City, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at JetBlue (Long Island City, NY) in May 2017.

    Interview

    A virtual interview , phone interview, face to face group interview then a one on one interview. Focus on customer service remember to interact with people from the time you walk into the interview room they watch to see if your a people person and remember to smile. Don't be shy

    Interview Questions


See What JetBlue Employees Are Saying

StarStarStarStarStar   Current Analyst in New York, NY

Pros: “Has strong culture that effectively encompasses the five values of the organization. Flight benefits are great. Supportive leaders and inclusion of lower level employees in decision making...”“Has strong culture that effectively encompasses the five values of the organization. Flight benefits are great. Supportive leaders and inclusion of lower level employees in decision making processes.” – Full Review

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