Aetna Interview Question: Just specific behavioral ques... | Glassdoor

Interview Question

Health Care Consultant RN Interview Sandy, UT

Just specific behavioral questions re: dealing with a

  difficult member.

Interview Answer

1 Answer


Listen to the member, stay calm, take ownership of the problem, and if you can't solve problem, give the member clear directions on what the next steps are. "I will call you back," or "Jane, my supervisor will call you tomorrow at 10:00 your time"

Interview Candidate on Jun 8, 2014

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