Kaiser Permanente Human Resources Call Center Interview Questions | Glassdoor

Kaiser Permanente Human Resources Call Center Interview Questions

Interviews at Kaiser Permanente

1 Interview Review

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Human Resources Call Center Interview

Anonymous Interview Candidate in Alameda, CA
No Offer
Positive Experience
Average Interview

Application

I applied through a staffing agency. The process took 2 weeks. I interviewed at Kaiser Permanente (Alameda, CA) in August 2012.

Interview

I was contacted through a staffing agency; the interview took place a week later; It was a phone interview with two individuals, although I was only given one name and surprised when he stated we will conference in shortly.

Interview Questions

  • Explain in detail a situation where you had a difficult client, how did you handle the situation, what was the outcome?   Answer Question
  • Expalin a situation where you had to use ethics to make a decision?   Answer Question
  • Name a situation where you had to explain a change to a customer that they didn't understand, where they became angry?   Answer Question
  • Describe a situation where you had to use your analytical skills to make a decision and/or make recommendations to your superiors? What was the outcome?   Answer Question
  • Describe a time where paying attenting to detail was vital?   Answer Question
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