Kaplan University Interview Questions | Glassdoor

Kaplan University Interview Questions

Updated Oct 12, 2017
88 Interview Reviews

Experience

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Candidate Interview Reviews

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  1.  

    Admissions Advisor Interview

    Anonymous Employee in Fort Lauderdale, FL
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Kaplan University (Fort Lauderdale, FL) in September 2014.

    Interview

    3 interviews in total ... general background questinos, behavioral based questions...phone screen interview, interview with recruiter face to face, interview with director of admissions face to face
    wait for follow up calls, shadowing, discuss offer letter, negotiated terms, started, trained

    Interview Questions


  2.  

    Financial Aid Advisor Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Kaplan University (Chicago, IL) in February 2013.

    Interview

    Went through 3 rounds of interviews. Most of the questions centered around background experience in education and financial aid processes as well as customer service skills. The time to hear the decision was reasonable.

    Interview Questions

  3. Helpful (2)  

    Admissions Advisor Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Kaplan University (Orlando, FL) in March 2017.

    Interview

    I first had a Kaplan recruiter contact me after I applied for the position to do a phone interview. She basically stated the job description and set me up for an in-person interview the following week on at their Orlando, FL location near the campus of UCF.

    Red Flag #1 The recruiter followed-up several times prior to the interview. She called the day before to ask if I was ready or nervous. She even called the morning of the interview while I was attempting to get to my interview. The recruiter she was pushing you to be sure you attend your interview because I'm guessing it's part of their pay plan. I honestly spoke to the recruiter more times than I did my own friends and family during the process. There's a big difference between follow-up and overkill, I felt like I was answering the phone from a telemarketer.

    I walked through a very crowded call center into the interview room. There were 3 people present. The Director of Admissions, a manager and a superior of the admissions director that was observing there work. The interview were your typical behavior STAR questions.

    Red Flag #2: I inquired as to why the position was open and they stated it was due to growth. Unfortunately, I prefer honest answers. They layoff every year in this department and they give you cold leads. I also made sure I did not let them know I knew many employees that are currently employed with the company all of which said they would not recommend working of the company. They were also seeking someone to Tuesday-Sunday. (So that means you'll never be compensated for holidays that are observed on Mondays).

    Red Flag #3 I asked why have their enrollments decreased year over year and what is their target enrollment numbers for year-end 2017. The response from the director was it is due to the guidelines/restrictions from the department of education. The accurate information is that Kaplan University has been cited for improper recruitment practices and has been riddled with lawsuits. I also have a friend that has been paid out in a class action lawsuit because of this.

    Red Flag #4 The interviewers asked about my years of employment, which felt like an age discriminatory question. At this point though, I knew that they were threatened by an individual with so much work experience.

    Interview Questions

    • Explain a time personal/professional in which you went above your duties to help someone feel better.   Answer Question

  4.  

    Admissions Advisor Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2 days. I interviewed at Kaplan University (Orlando, FL) in March 2017.

    Interview

    I was recruited and agreed to have an interview with the director and another associate. I was advised it would be an Behavioral type interview and prepared accordingly. I have had many interviews of this type.

    Interview Questions

    • Name a time when you failed and what you did about it. Tell me about a time when you didn't listen and what happened. Every question was negative! On and on...sorry, but I would rather talk about my achievements and successes in life.   1 Answer

  5. Helpful (1)  

    Any Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 3+ months. I interviewed at Kaplan University.

    Interview

    At least 3 interviews are conducted. The hiring process is so behind at the corporate level it can take months to hire an entry level position. When candidates inquire about statuses it is difficult for management to answer honestly since the decision is held at a corporate level.

    Interview Questions

    • Why do you believe you qualify for this position?   1 Answer

  6.  

    Admissions Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 7 weeks. I interviewed at Kaplan University.

    Interview

    Phone Interview with Corporate HR person which was followed by both a phone interview and an in-person interview with the hiring manager. Lastly, I was brought in to speak with the regional VPs. Most were pretty basic and simple common interview questions. The interviews were very laid back and conversational at all stages of the process. Very hesitant to answer questions I asked about biggest internal challenges or frustrations.

    Interview Questions


  7.  

    Admissions Advisor Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Kaplan University (Orlando, FL) in September 2015.

    Interview

    After completing my application, I was contacted a week later. After completing 2 phone interviews, i was called for an in person interview. I was hired 2-3 weeks later. The training was about 4 weeks long and benefits were available the first day of training.

    Interview Questions

    • How do you build a rapport with potential students?   1 Answer
  8.  

    Admissions Advisor Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Kaplan University (Orlando, FL) in September 2015.

    Interview

    First is a phone screen interview via recruiter typically internal, then a face to face with 1 or 2 managers. It was more of a situational interview, very straight forward. Both managers I interviewed with had little eye contact and took notes almost the entire time. Overall it can feel slightly intimidating with the interview style but if you're prepared it's not bad.

    Interview Questions

    • Give me a scenario in which you had to overcome an objection and it was successful.   Answer Question

  9.  

    Medical Assistant/Spanish Instructor Interview

    Anonymous Employee in Broomall, PA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at Kaplan University (Broomall, PA).

    Interview

    The interview process was based in multiple questions regarding the position, future goals and practices to engage and apply tools to motivate the ratio of student motivation and graduation commitment.

    Interview Questions

    • Where would you see in 1 year your goals as an Medical Assistant Instructor?   1 Answer

  10.  

    Assistant Editor Interview

    Anonymous Employee in Fort Lauderdale, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Kaplan University (Fort Lauderdale, FL) in March 2012.

    Interview

    I applied online and was called within a few days to meet. The interview was brief and informal. The manager was easygoing so she made the interaction comfortable and not stressful. I was hired immediately.

    Interview Questions


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