KeyBank Teller Interview Questions | Glassdoor

KeyBank Teller Interview Questions

Updated Dec 1, 2016
6 Interview Reviews

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Teller Interview

Anonymous Interview Candidate in New York, NY
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 2+ months. I interviewed at KeyBank (New York, NY) in August 2016.

Interview

I applied online for the position. I got a call about a week later to do a phone interview. It went well, the lady thought I did great and that she would push my application through. A week later she emailed me saying she lost all of the questions I answered (she was typing during the phone interview) and she asked me to email her back my responses. I didn't mind, I understand technology has its flaws. Over a month later, they sent me an email stating they hired someone else. By this time I had already landed a job. I can tell by this experience that this bank is very unorganized. The whole process from when I applied and from when I received a response took two months.

Interview Questions

  • What's your ideal salary? Tell me of a time you had to provide exceptional customer service? Tell me of a time you couldn't solve an issue? Are you comfortable with reaching individual sales goals?   Answer Question

Other Interview Reviews for KeyBank

  1.  

    Teller Interview

    Anonymous Interview Candidate in Salem, OR
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at KeyBank (Salem, OR) in November 2015.

    Interview

    First interview was via phone, second interview at branch with managers. Management was nice and thorough, young which shows possibility of career growth. Overall positive experience. Key bank promotes a more customer driven environment around building relationships.

    Interview Questions

  2.  

    Teller Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at KeyBank.

    Interview

    I filled out an application online, took their virtual job tryout, and heard back from a recruiter 2 days later, but I was at work and unable to take the call. I called back and told her what times I would be available the next day, but I guess she didn't listen because she called me back when I told her I was unavailable. Anyway after a week of phone tag I had a phone interview and did well enough to have my info passed on to the branch itself. I had an interview, which I thought went well, and was told I would "definitely hear back from them". Its been three weeks with nothing. I expected a bank to at least be professional enough to let me know they had moved on with other candidates. Then I got an email letting me know they received my application for a branch in a nearby location (that I never applied for), so I guess I was just thrown back into their talent pool, though it would have been nice to hear that from the company itself.

    Interview Questions

    • They were very interested in my sales experience and how exactly my sales goals worked. They also asked about my money handling skills, how much I'm comfortable handling, and if I was comfortable recommending other services to clients. Overall it was a pretty easy interview and nothing threw me for a loop.   Answer Question
  3. Helpful (2)  

    Teller Interview

    Anonymous Interview Candidate in Suffern, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at KeyBank (Suffern, NY) in October 2014.

    Interview

    Interview was quite good and asked very general questions. First i got call for the phone interview and told me that she will send me an email regarding the confirmation of the interview (but didn't received any email), then set an one on one interview in the branch with the manager.
    Night before interview received call from the manager that he wanted to reschedule the interview and will call me next day but didn't received call. after two days got call for the new time for the interview. they need experienced person, didn't have any experience from USA at that time, i have international banking experience
    It was about an hour long interview,

    1.Are you comfortable recommending financial services to clients?
    2.This location is very slow, how would you bring more business to this location?
    3.Describe your abilities with a computer on a scale of 1-10?
    4.Talk about any leadership experience you've had?
    5.How would you handle a coworker not doing her job?
    6.Tell me about a time you were faced with an unhappy customer. How did you handle it?
    7.Tell me a time when you went above and beyond for the customer?
    8.cold calling?

    Interview Questions

    • Location is very slow how you bring business other than customer service?   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Teller Interview

    Anonymous Interview Candidate in Woodinville, WA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at KeyBank (Woodinville, WA) in March 2012.

    Interview

    After completing an online application, I received an invitation to complete a 'virtual screening', which was an online series of questions ranging from questions about how you would handle specific situations (multiple choice) to 'math type' questions. After passing that screen, I was invited to an 'interview day' in their corporate office, which took place almost a month later. I've done panel interviews before (both as an interviewer and as an interviewee), but this was the first time I'd ever heard of a group interview, where there were several of us (5) who were applying for the same position in the same room, all being asked questions (individually, one at a time) by a panel of 4 or 5 company managers. (I have since learned that this seems to be fairly common in the banking industry for teller positions.) None of us was asked the same question, with the exception of some basic questions about our backgrounds and which branch we were looking to work at. All the situational questions asked of each of us were different. Following that process, which took about an hour, we took about a 10-minute break, at which point each of the managers came back and took each of us separately into a different room for a 1:1 interview. Based on the description of the job during the process, I realized that it was probably not something I wanted to do, and pretty much took myself out of the running during the 1:1 interview, however I felt comfortable during the interview and it was very well handled by all of the managers.

    Interview Questions

    • Tell me about a time when you had to deal with a difficult customer or client? What happened, how did you handle it, and what was the outcome?   Answer Question
  6.  

    Teller Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at KeyBank (Seattle, WA) in March 2009.

    Interview

    The interview was typical, but you need to be prepared to answer some (I now understand) typical questions sometimes asked by an interviewer, such as "Describe to me a difficult situation you encountered in a former workplace, and how you were able to coordinate efforts with your co-workers to resolve the diffuculty".

    Interview Questions

    • Describe a difficult situation you have faced at a former employer, and what steps you and your co-workers took to overcome the difficulty?   1 Answer
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