Kin Insurance Customer Service Supervisor interview questions

I will say I was very excited and thankful for the opportunity to interview with Kin insurance. Their product and culture was very aligned with what I was looking for, given my insurance background. The recruiter scheduled a phone interview with me and my time on the phone with her went well. The conversation was very positive & she was saying all the right things to make me think I was progressing to next steps (Including: "I want to move you to the next step in the process.") Before the phone interview was over, I received an email asking me for my availability for the next interview. I provided my availability for the next 5 days (they said the process is very quick) and also followed up with the recruiter to thank her for her efforts in getting me in front of the hiring manager. I waited a few days with no response or invite to the next interview so I followed up to see if they needed a better time as the 5 days I provided my availability for were coming to a close. Still no answer. I followed up again the following Monday and finally received an answer that they lost my profile and had already filled the role. I was so bummed I didn't even get the chance to interview before they closed this role, but I was still very excited about what Kin Insurance could offer me so I asked if they had any other open opportunities aligned with my background. Although I was looking for a supervisor role, she said they had a sales agent opening. I said I would love to learn more about it and asked for the job description + salary. range.. Unfortunately I was ghosted again and never got the info on the other role, which I would have happily looked into. The salary range, benefits, etc., were all fair for this role - just very disappointed with the process and lack of professionalism.