Kohl's Cashier Interview Questions | Glassdoor

Kohl's Cashier Interview Questions

Updated Jun 22, 2018
91 Interview Reviews

Experience

Experience
73%
18%
9%

Getting an Interview

Getting an Interview
69%
26%
4%
1

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy

91 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

 

Cashier Interview

Anonymous Employee in Green Bay, WI
Accepted Offer
Negative Experience
Easy Interview

Application

I applied online. I interviewed at Kohl's (Green Bay, WI) in June 2017.

Interview

I went in, waited about 15 minutes and someone came, walked me around the store and took me into a security room to answer questions. The answers were simple and easy to answer. They then asked for my availability and when I could work

Interview Questions

  • What would you do if you saw another employee stealing merchandise?   1 Answer

Other Interview Reviews for Kohl's

  1.  

    Cashier Interview

    Anonymous Employee in Kyle, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Kohl's (Kyle, TX) in December 2016.

    Interview

    I was the only one being interviewed at the time, but almost all interviews are conducted in a small group setting. The interviewer asked me questions about tough situations I've overcome and why I would be a good fit for Kohl's. Shortly after the interview, I was told that I was hired and would be contacted by email to schedule my first day. On my first day, I had to complete modules on their computer and after that I was assigned to a current cashier who then taught me how the job works.

    Interview Questions

    • Are you comfortable with soliciting Kohl's credit cards?   1 Answer

  2.  

    Cashier Interview

    Anonymous Employee in Pearland, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Kohl's (Pearland, TX) in October 2014.

    Interview

    we did a group interview first than was called back a few days later for interview with the store manager. with in 3 days i was hired and brought in for a tour of the store and to fill out my paperwork. even tho i applied for a cashier position i was hired as customer service desk attendant

    Interview Questions

    • if a customer was angry about something that was out of your control how would you handle it?   1 Answer
  3. Helpful (1)  

    Cashier Interview

    Anonymous Interview Candidate in Silverdale, WA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Kohl's (Silverdale, WA) in November 2016.

    Interview

    Very simple. Filled out an online application. 1 day later I received an email that allowed me to choose a time for an interveiw. It was a group interveiw with three of us to one interviewer.

    Interview Questions


  4.  

    Cashier Interview

    Anonymous Employee in Burnsville, MN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Kohl's (Burnsville, MN) in October 2015.

    Interview

    It was a very basic interview, starts with an in person interview with extremely basic questions. Only took one interview to get offered; it seemed like they would hire just about anybody to the position. Although, recent experiences as a cashier is preferred.

    Interview Questions

    • Tell me about a time you had to deal with a difficult customer and how you handled it?   Answer Question

  5. Helpful (9)  

    Cashier Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Kohl's in May 2017.

    Interview

    This is a thorough explanation: I applied online and received a confirmation email immediately before receiving an email to set up an interview from Corporate 1-2 days after. There were a good number of days and times to pick from but they tell you to pick one that you're sure you will make it to, since it can be hard to reschedule. After scheduling, you get a confirmation email. 1-2 days before the interview date, you also get a reminder with directions for what to do when you get to the store (for me, they told me to arrive 5 minutes before and tell customer service you're there for the interview). I dressed business casual and it seemed perfectly fine. The manager was VERY friendly, relatable, and overall a fun guy based on first impressions. He also was clear on what Kohl's expects and offers as well as read the interview questions off of a list. I'm not sure how he is to actual current workers, but if he treated them the same way he treated me, I would be happy to work here. The manager offered me a verbal offer on the spot (but I wasn't required to accept or decline right away). I should be receiving an email with the official offer within 24 hours and have about 3 days to fill out forms if I do choose to accept the position.

    Additionally, shifts are posted 2 weeks in advanced. I applied for the part time position, which I was told is anywhere from 1-40 hours and does NOT include many benefits. $9.50/hour.

    There is also a standard 15% discount for all employees on top of sale prices and coupons. There are also associate days where there are additional discounts on top of what was mentioned before. Lastly, the discounts for employees can be used on EVERYTHING in the store (unlike customer coupons/discounts that can't be used on certain brands like Nike, UnderArmour, Converse, etc).

    Overall, the interview process was smooth, easy, and not bad at all. There were around 20-25 questions and it took about 25 minutes total. The interview questions listed below are in no particular order. Hope this helps!

    Interview Questions

    • Give an example of a time when you showed initiative.   Answer Question
    • What happens if you're helping a customer and another customer jumps in and interrupts? How would you handle it?   1 Answer
    • What do you do when you have lots of things that need to get done?   Answer Question
    • What is a goal of yours and what steps are you doing to get there?   1 Answer
    • What does customer service mean to you?   Answer Question
    • What happens if you need to miss work/school?   1 Answer
    • Have you ever seen an employee engage in unethical behavior and what did you do about it? If this has not happened, what would you do if it did?   Answer Question
    • If you were given a task to do but not given much information about it, how would you go about doing it?   Answer Question
    • Why do you want to work at Kohl's?   Answer Question
    • Why did you decide to come here and not work at your previous work?   Answer Question
    • What has been one of the most stressful times that you've experienced and what about it made it so stressful?   Answer Question
    • What about a coworker would make them hard to deal with? (Or something along these lines)   1 Answer

    Reasons for Declining

    I have another possible job lined up and haven't officially declined, but may.


  6.  

    Cashier Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Kohl's.

    Interview

    Applied online and heard back about 1 week later. Scheduled interview online. Typical interview that asked about past customer service experience and cashier experience. Was offered Job on Site.

    Interview Questions


  7.  

    Cashier Interview

    Anonymous Employee in West Burlington, IA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Kohl's (West Burlington, IA) in July 2016.

    Interview

    The woman who interviewed me asked me about a mutual friend who I currently worked with at the time. The only question about me was about my availability, and she said she was going to make my schedule work no matter what.

    Interview Questions

  8.  

    Cashier Interview

    Anonymous Interview Candidate in Riverside, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Kohl's (Riverside, CA) in October 2017.

    Interview

    Took us in the back and sat down. It was a group interview, so there were other people sitting down as well. The manager asked questions while there was someone writing down what you said and comments.

    Interview Questions

    • What is the one word that describes retail?   1 Answer

  9.  

    Cashier Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Kohl's in October 2017.

    Interview

    The manager was very patient and had lot of knowledge from the store and the store rules..
    He also asked about my work experience. What I like the most about the company.

    Interview Questions

    • why you think you are a good candidate for this position?   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.