LabCorp Customer Service Representative Interview Questions | Glassdoor

LabCorp Customer Service Representative Interview Questions

Updated Mar 3, 2017
11 Interview Reviews

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Helpful (4)  

Customer Service Representative Interview

Anonymous Employee in Burlington, NC
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 days. I interviewed at LabCorp (Burlington, NC).

Interview

Great. The whole interview process was great. Great interviewers. You have to take a typing test and interview twice. Overall it was a great experience. Once you have the interview then they say they will call ypu and they call you to tell you they will do the background on you and then do the drug screen.

Interview Questions

Other Interview Reviews for LabCorp

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I interviewed at LabCorp (Atlanta, GA) in December 2015.

    Interview

    2hr long and lots of questions about customer service I was very nervous I had to do a mock draw and read off a paper about specimen drop off

    Interview Questions


  2. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at LabCorp.

    Interview

    Filled out application online...contacted a couple days later....scheduled an interview....went in for my interview had to sign in and wait in the lobby for about 20-30 minutes. The HR rep came and took me to the back for the computer test which consisted of 4 phone call scenarios and how you would handle the phone calls(not timed). After passing I was led upstairs where I met with 2 other managers...they were very nice. They asked about your work history and a lot of scenario questions and tell me about a time when questions. After they asked their questions they asked if I had any. They explained the typical work day and things about the company and that position. When finished they said that I would be contacted if selected to move forward. About a week later I received an email saying they went with someone else....but then a week after that I received after phone call and email from the HR rep and they offered me the job! I accepted

    Interview Questions

    • How did you handle a upset customer....tell me about a time when   1 Answer

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in McLeansville, NC
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at LabCorp (McLeansville, NC) in October 2015.

    Interview

    It consisted of an assessment a interview with someone downstairs if they liked you then you would do a final interview upstairs. Whete you are asked a series of questions.

    Interview Questions


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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at LabCorp.

    Interview

    Filled application, went in for test, interviewed with hr manager, interviewed with two other managers was told I would be called within two weeks with the information on my interview and if they want to move forward in the process

    Interview Questions

    • What do you expect on your first day   1 Answer

    Negotiation

    N/A


  6.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 days. I interviewed at LabCorp in October 2014.

    Interview

    Interview was basic Q and A. Apply online and HR will pull your resume and work from there. Background check and drug screening required. Not intensive at all. They will ask if you are willing to make calls and take incomming calls.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Dublin, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. I interviewed at LabCorp (Dublin, OH) in December 2013.

    Interview

    Interview was pretty neutral, must have some medical background as an phlebotomist, medical assistant, or medical office worker. Be ready for intense training jin LabCorp policies, applications, and manuals for your everyday job. High stress area, non technical person OK but must make sure you have dependable sitter, and home us balanced, not much room for call offs, family issues, or personal sickness till around a couple months. Adherence policies strict, with clocking in tardies, and call offs. The drive and gasoline can be alot be prepared for daytime traffic, accidents, and road condition s mist time unfavorable unless your close to Dublin. Good luck!

    Interview Questions

    • What past experience do you have for the job   1 Answer

  8. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Burlington, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at LabCorp (Burlington, NC) in May 2013.

    Interview

    I applied online and took the assessment. Not sure how long it was until I received a phone call from hr after I applied. I was set up to come into the office for another assessment, which consisted of four (4) collection simulated phone calls and an interview if I passed the test. I passed the assessment and the hr rep gave me a preliminary interview and then said that after that interview I would meet with the supervisors for the formal interview. I meet with two supervisors who asked a half situational based questions and then the other half was just general questions. The interview lasted about 20-30 minutes but the whole entire interview process took about 2.5 hrs. I was told that if the managers wanted to move forward in the process, I would be asked to have a background check done but at the end of my interview with the supervisors, I was never told that. So I am not sure of the outcome of what my interview was but the hr person stated that she would call by the following week when I met with her before I met with the supervisors for the initial interview so, we'll see.

    Interview Questions

    • Tell me about a time when you went above and beyond to help a customer? Tell me about a time when you had an irate customer?   Answer Question

  9. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Easy Interview

    Application

    I applied online. I interviewed at LabCorp (Houston, TX) in May 2012.

    Interview

    After applying I got a call about a week later and the HR person provided initial information about the position, asking for my high school transcripts , references for the background check company etc., and to schedule an in person interview with the supervisor. But she basically offered the position to me pending background and schooling verification. I went to the interview about a couple days later. It was pretty straight forward- a description about the position for the most part , pretty easy. I was scheduled to start about three weeks later.

    Interview Questions

    • I don't think there were any of these. Pretty general and simple questions.   Answer Question

    Negotiation

    No negotiation, but If you have previous driving experience or a CDL , they will factor that in to your pay.


  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 2 weeks. I interviewed at LabCorp (Tampa, FL) in August 2011.

    Interview

    I went in for the initial testing, just consisted of a computer test. Passed that and then was invited in to do a 1:1 interview. They ask role playing questions and then some normal interview questions. Such as : Tell Us what you know about Labcorp, Tell us about a difficult time in your company and how did you overcome it?

    Interview Questions


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