Lebara CSA Interview Questions | Glassdoor

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Lebara CSA Interview Questions

Interviews at Lebara

1 Interview Review

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CSA Interview

Anonymous Interview Candidate in London, England (UK)
Declined Offer
Positive Experience
Average Interview

Application

I applied through other source. The process took 2 days. I interviewed at Lebara (London, England (UK)) in March 2011.

Interview

applied for the role via gumtree in december
received a mail in late february saking if i was still interested in the role and was alright for a telephone interview
telephone interview lasted about 30minutes- friendly but focused ( what is customer service to you, why r u interested in the role, employment history to date, what are you doing now)
immediately after the call, got invited to the AC
at the AC- had a presentation, wriiten exercise, and group exercise. after this stage some applicants were told they were unsuccessful
then had a tour of the company,and a listen-in with one of the CSA.
then a 1:1 interview with the manager, lasted about 30-45mins#
questions: greatest achievement, challenges i would encounter on the job an dhow i would deal with them, how my personality would fit in the call centre, leadership role and outcome, teamspirit

Interview Questions

  • what were the challenges i expected to face working in a call centre, having no prior experience of call centre work?   Answer Question

Reasons for Declining

looking for longer hours, was offerd 20/wk on a PT basis

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