Lebara Interview Questions in United Kingdom | Glassdoor

Lebara Interview Questions in United Kingdom

Updated Jun 3, 2017
22 Interview Reviews

Experience

Experience
71%
4%
23%

Getting an Interview

Getting an Interview
30%
20%
15%
15
15
5

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

22 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty
  1.  

    Routing Manager Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 7 weeks. I interviewed at Lebara (London, England (UK)) in February 2017.

    Interview

    Lengthy with fresh graduate assignments even for the experienced professionals. First interview was all based on previous experience and 3 online assessments which you would normally only get for the graduate scheme jobs. The job description was revised during the process. Time between 1st and 2nd interview took too long. I found the interview process very lengthy.

    Interview Questions

    • All the questions were related to the specific job from first interview onwards except the online assignments.   Answer Question

  2.  

    Customer Service Interview

    Anonymous Interview Candidate in London, England (UK)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Lebara (London, England (UK)).

    Interview

    The interview process was quick. I got phone call from the HR and then a phone interview. The face to face interview was good and the questions were relevant to the job advertised.

    Interview Questions

  3.  

    Customer Service Supervisor Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 4 weeks. I interviewed at Lebara (London, England (UK)).

    Interview

    i had several intrview over the phone by HR and was asked about my expercnces a manger, also face to face with lebara HR and CSM, roll play, presnation and final interview with the CEO of the company i was suppose to support

    Interview Questions

    • how would you deal with a staff who is achivig his KPI but os constantly late   1 Answer

  4.  

    N/A Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1+ week. I interviewed at Lebara.

    Interview

    The worst experience ever. At interview I was told not to expect that they will be polite to me when I get the job. That not to expect them to tell me good morning, please or thank you. That the British can be polite if they like, but they're not gonna be polite. The girl at reception was rude and while waiting there I noticed 98% of employees are Indians..

    Interview Questions


  5.  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    great and no problems enjoyed it very much. the people were lovely and I enjoyed their company. They listened and payed attention when I spoke. They did not rush the interview and made sure I was completely clear on the role before leaving the interview. they let me know when they was going to get back to me with feedback and how we will take it from there.

    Interview Questions

    • why would you like to work for lebara   1 Answer

  6.  

    Customer Service Agent Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 3 days. I interviewed at Lebara (London, England (UK)) in September 2015.

    Interview

    The people were really friendly and nice. The location was ok to find. Once I arrived you had to sign in and elevator to the reception. Signed in and took a seat a young man set a few seats away and he took about 5 mins or so to realise and present himself as the supervisor. I followed the way to the floor filled with segments of country teams with a call centre setting and flags to represent individual teams.
    The first part was straight into action, after been shown around and introduce to the 2nd supervisor I set to listen to Spanish calls abd absorb an agent in action .
    Then went into a office and answer some interview questions.
    After the interview was advised via call and email of job offer

    Interview Questions

    • There was a customer service over the phone role play where customer needed credit to call a recovery service and there is no supervisor, what would you do?   1 Answer

  7.  

    Contact Centre Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 2 days. I interviewed at Lebara (London, England (UK)) in August 2015.

    Interview

    I was asked very basic and simple questions, the interview was very relaxed. I wasn't asked any of that competency nonsense. I was under the impression they just needed a few decent people very quickly.

    Interview Questions

  8.  

    Customer Service Advisor Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 days. I interviewed at Lebara (London, England (UK)) in June 2015.

    Interview

    It was easy and nice. I had to say what I can bring to a company and why I would like to work for Lebara Mobile. I received job same day.

    Interview Questions

    • What was my best custoemr service experience   1 Answer

  9.  

    Customer Service Agent Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Lebara (London, England (UK)) in May 2015.

    Interview

    Phone interview initially. then invited in for group session where we spoke about ourselves,were asked to answer spoken and written questions ( a lot about previous customer service experiences etc ) and perform how we would act on the phone given certain scenarios >Our Lebara greeting in 2 languages. Give examples of good and bad customer service etc.

    Interview Questions

    • how you exceeded / went above and beyond what was required or would of been expected in one particular instance.   1 Answer

  10.  

    Customer Service Advisor Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Lebara (London, England (UK)) in March 2015.

    Interview

    We had a typical group assessment day, then they showed us around the office and let us listen to few calls with senior agents. And then individual interview. We were 10 people and who ever was selected from the group session got to see the office and had the interview after listening to some calls with other agents. The agents would also train me after I accepted the offer.

    Interview Questions

    • Tell us one situation where you had to deal with a difficult customer?   Answer Question

    Negotiation

    none, take it or leave it


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.