LensCrafters General Manager Interview Questions

Updated Jan 17, 2017

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Interviews at LensCrafters

Experience
Positive60%
Negative20%
Neutral20%
Getting an Interview
Recruiter36%
Applied online36%
In Person29%
Difficulty
3.2
Average
HardAverageEasy
Found 15 candidate interviews
LensCrafters
Anonymous Employee in Costa Mesa, CA
Accepted Offer
Positive Experience
Difficult Interview
Application

I applied through a recruiter. The process took 3 months. I interviewed at LensCrafters (Costa Mesa, CA) in Mar 2016

Interview

It was a long process. I first had a phone interview with recruiter. Second interview was with a regional manager than with a second regional manager who I was supposed to meet with. They then job offered me. I countered them for a little more pay and within 24 hours they called be back and I accepted offer.

Interview Questions
  • How do I keep my team accountable.
    Answer Question
Helpful (6)
LensCrafters
Anonymous Interview Candidate in Flowood, MS
No Offer
Neutral Experience
Difficult Interview
Application

I applied through a recruiter. The process took 2 days. I interviewed at LensCrafters (Flowood, MS) in Jan 2016

Interview

it was over the phone and the talent recruiter was really nice. asked about work history. gave history lesson. nice conversation with recruiter....last a little over 30 minutes

Interview Questions
Helpful (6)
LensCrafters
Anonymous Interview Candidate in United States
Declined Offer
Negative Experience
Average Interview
Application

I applied online. The process took 3 months. I interviewed at LensCrafters (United States)

Interview

WHAT A JOKE.The process went on for 3 months. Started with a recruiter calling me. The interview went well, normal manager and retail questions. She said she would call back and schedule an interview with the Regional. She never called back. I called 3 times for follow up and received ZERO response. A month and a half went by so I gave up. Out of the blue, I get a call to schedule with Regional. Call went great, had a great bond and rapport with Regional. She said I would receive a call back from recruiter for panel interview. Got a call 2 weeks later to sched. panel. Was supposed to be 3 Regionals and recruiter. This call was rescheduled 3 times due to "traveling" Ended up being one regional. OK, call went well. Received a call 2 weeks later from the recruiter offering me a position as GM. Salary was 15k lower than I was currently making. I politely stated that this would not work. I really wanted to join the company but would need more. It was also warranted on my background ans experience. This was a Friday morning. She informed me that she would have a counter that afternoon. The next Wed I received a test that she would hear something by Fri. That was a month and a half ago. I followed up twice. This company DOES NOT follow up, they are extremely unprofessional and apparently these people do not realize they represent their company!!! I have told this story to many friends and co-workers. Not only will I think twice about doing business with this company, so will the people I have told.

Interview Questions
  • Tell me about a time when you had to coach your staff for not performing or meeting goals. This question was asked on every interview.
LensCrafters
Anonymous Employee in Dallas, TX
Accepted Offer
Positive Experience
Average Interview
Application

I applied in-person. The process took 2 weeks. I interviewed at LensCrafters (Dallas, TX) in Nov 2014

Interview

Went in and sat down with Regional Manager and was asked questions out my skills. Very smooth casual interview. Got and call form the area manager for a second round. was made an offer about two weeks later. was very happy with the experience.

Interview Questions
    Helpful (4)
    LensCrafters
    Anonymous Employee in Minneapolis, MN
    Accepted Offer
    Positive Experience
    Difficult Interview
    Application

    I applied online. The process took 2 weeks. I interviewed at LensCrafters (Minneapolis, MN)

    Interview

    Applied through job portal Received call from recruiter Initial phone interview from recruiter 2nd phone interview with Regional In person interview with Regional, great experience, very thorough In person 2nd interview with Central Zone VP, Regional and another manager

    Interview Questions
    • VP requested to role play a conversation with an under performing associate and what the conversation would sound like. Kept adding more to scenario, very challenging
    Helpful (1)
    LensCrafters
    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Difficult Interview
    Application

    I applied in-person. The process took 4 weeks. I interviewed at LensCrafters (Chicago, IL) in Aug 2013

    Interview

    1 month process First with Recruiter and then Regional Manager, 3rd interview with the Lab Regional Manager and 4th interview with location's Doctor. Did get the job. Really enjoyed working there.

    Interview Questions
    • General Questions - Questions asking about synergy because it is very beneficial to have the Dr. office, Lab and retail working together in harmony.
    LensCrafters
    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    The process took 2 weeks. I interviewed at LensCrafters in Jun 2011

    Interview

    Interviewed with RDO and RVP. Required to take a written test and drug test. Test was pretty standard and interviews were very basic

    Interview Questions
    LensCrafters
    Anonymous Employee in Orlando, FL
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at LensCrafters (Orlando, FL) in May 2011

    Interview

    I initially interviewed with a store general manager then I did a phone panel interview with the regional and other general managers. I then did a store panel interview with other regionals. The questions consisted mostly of coaching techniques and situational type questions.

    Interview Questions
    • Explain a time you had to coach and underperforming employee and what was the result
    LensCrafters
    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied online. The process took 3 weeks. I interviewed at LensCrafters (New York, NY) in Feb 2011

    Interview

    I received a call 2 weeks after applying and an interview was scheduled. I went in and met with a general manager. The interview last about an hour and I was told to expect a call if selected. 2 weeks later, another interview was scheduled with the Regional Director of Operations.

    Interview Questions
    • Tell me about a challenging situation with a customer and how did you solve it?
    LensCrafters
    Anonymous Employee in New York, NY
    Accepted Offer
    Negative Experience
    Average Interview
    Application

    I applied in-person. The process took 2 weeks. I interviewed at LensCrafters (New York, NY) in Nov 2010

    Interview

    I had two interviews, one was in person, the second was over the phone. I was asked basic questions such as "Why LensCrafters? What do you know about us? etc." Ultimately this company only cares about making a profit, so they want to hear about how you can make that happen and what skills and experience you bring to the table to substantiate your claim. They are only looking for key words such as accountability, customer retention, customer conversion, and profit. The Regional Managers honestly do very little, so the more you sound self sufficient, the better you look.

    Interview Questions
    • "What would you do if you had a poor performer associate that did not meet his/her sales goals? What would you do if they continued?"
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