Liberty Mutual Insurance Claims Adjuster Interview Questions | Glassdoor

Liberty Mutual Insurance Claims Adjuster Interview Questions

Updated Jun 21, 2017
47 Interview Reviews

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Claims Adjuster Interview

Anonymous Employee in New York, NY
Accepted Offer
Positive Experience
Easy Interview

Application

The process took 1+ week. I interviewed at Liberty Mutual Insurance (New York, NY).

Interview

Applied online and took online assessment. Very easy. About three days later I received an email for the recruiter inviting me to a "open house" which was an invite only. First half of interview you learn about the benefits and company. After you have an interview with three different managers. All very friendly and easy to talk to. They told me I would hear something in about a week but the next day I offered the job. Background check is very extensive and they will check EVERYTHING.

Interview Questions

Other Interview Reviews for Liberty Mutual Insurance

  1.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Irving, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Liberty Mutual Insurance (Irving, TX) in May 2017.

    Interview

    Behavioral Interview questions. First spoke with a recruiter. Then received and email to schedule for a face to face interview. First met with 2 managers the 2 more. I sat in someone in between interviews

    Interview Questions

    • Name a time you had exceptional customer service   1 Answer

  2.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Richardson, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Liberty Mutual Insurance (Richardson, TX) in May 2017.

    Interview

    Applied online. Had a phone interview then an in person interview about a week later. Interviewed separately with two managers at their Richardson location. The interview process went well, my only gripe is that it took a 2 weeks longer than I anticipated to hear back. My recruiter was very helpful until I did a review of her then I've never heard from her since.

    Interview Questions


  3.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Portland, OR
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Liberty Mutual Insurance (Portland, OR) in April 2017.

    Interview

    Phone recruiter called and set appointment time. 20-30 minute phone screening with general questions and waited a few weeks and got call back. Scheduled meeting with hiring manager and claims department supervisor and another supervisor and had good conversation

    Interview Questions

    • Tell us about a time wherein you disagreed with a Supervisor's directive and was able to resolve an angry customer's complaint   Answer Question

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  5.  

    Claims Adjuster Interview

    Anonymous Employee in Irving, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Liberty Mutual Insurance (Irving, TX) in April 2017.

    Interview

    Inside Property Claims - applied online and had to take an assessment (about 2hours).
    About a week later I was called to schedule a ph interview (sometimes they have a meet and greet instead of a phone interview). I was then scheduled for an onsite interview. When I arrived I was asked to sit with 2 adjusters about 15-20 minutes each to get a better understanding of the job. This actually really helped me during the interview bc I felt comfortable by the time I had to speak to the managers. I was then interviewed by 2 managers and then I was asked to interview with the Claims Lead. I was called 2 weeks later w/ the offer. Pay was great and non-negotiable.

    Interview Questions

    • Tell me about a time that you have to provide a product or service to a customer and they changed their mind on what they needed.   Answer Question
    • What is a process that you came up with to make things more efficient.   Answer Question
    • time you had to explain a complex process to someone who knew little about the process   Answer Question
    • Most of the questions were easy to answer. Managers were really nice and it felt like a conversation more than an interview.   Answer Question

  6.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Irving, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Liberty Mutual Insurance (Irving, TX) in March 2017.

    Interview

    Two sets of interviews with two interviewers with largely the same 5-7 questions. Met with the HR representative. A floor walk to see the different departments related to claims. A short side by side with a current claims adjuster.

    Interview Questions

    • Take me through your resume from earliest to current employment   1 Answer

  7.  

    Claims Adjuster Interview

    Anonymous Employee in Lawrenceville, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Liberty Mutual Insurance (Lawrenceville, GA) in October 2016.

    Interview

    The interview process was extensive. Online application, phone interview, panel interview with 3 managers, 2nd panel interview with 2 managers. Some managers were easy to talk with and made the interview process easier. Some managers were very particular with their questions.

    Interview Questions

    • They asked basic interview questions such as prior work experiences, situational questions, customer services scenarios, how I would react with a particular situation   Answer Question

  8. Helpful (11)  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    It was very straight forward process. I was taken into a room with several other candidates and was shown a brief power point over the company. Than we had our one on one screenings and followed by the formal interview. Standard questions that you would expect for interviews.

    Interview Questions

    • Name a time when you had a customer complaint and how did you resolve it?   1 Answer

  9.  

    Claims Adjuster Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Liberty Mutual Insurance in June 2016.

    Interview

    Phone screen, in person interview with two team managers and a job shadow in between the two interviews - interview was average but was all STAR questions... handling difficult customers etc

    Interview Questions

    • STAR questions - LM is big on situational interview format   Answer Question

  10. Helpful (1)  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    Group Interview process at first, then narrowed down to 1 on 1. Formal process, but laid back and comfortable. Started with a phone interview, then was invited to an interview day in Wilmington, DE. The people were nice

    Interview Questions


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